{"id":5836,"date":"2025-07-04T13:13:59","date_gmt":"2025-07-04T09:13:59","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5836"},"modified":"2025-07-07T17:02:57","modified_gmt":"2025-07-07T13:02:57","slug":"itil-v%c9%99-xidm%c9%99t-idar%c9%99si","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/ru\/itil-v%c9%99-xidm%c9%99t-idar%c9%99si\/","title":{"rendered":"\u0130T\u0130L v\u0259 Xidm\u0259t \u0130dar\u0259si"},"content":{"rendered":"

\u0418\u0422\u0418\u041b<\/strong> (\u0411\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439) \u2014 \u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u0430\u044f \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f \u0418\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 Kitabxanas\u0131<\/strong> dem\u0259kdir. Bu, \u0130T xidm\u0259tl\u0259rinin idar\u0259 olunmas\u0131 (ITSM)<\/strong> \u00fc\u00e7\u00fcn \u0259n yax\u015f\u0131 t\u0259cr\u00fcb\u0259l\u0259r toplusudur<\/strong> v\u0259 t\u0259\u015fkilatlara m\u00fc\u015ft\u0259riy\u00f6n\u00fcml\u00fc, effektiv v\u0259 \u00f6l\u00e7\u00fcl\u0259 bil\u0259n xidm\u0259tl\u0259r g\u00f6st\u0259rm\u0259kd\u0259<\/strong> k\u00f6m\u0259k edir.<\/p>\n\n\n\n

\n\n\n\n

\ud83d\udd0d ITIL n\u0259 i\u015f\u0259 yaray\u0131r?<\/h3>\n\n\n\n

ITIL \u015firk\u0259tl\u0259r\u0259 a\u015fa\u011f\u0131dak\u0131larda k\u00f6m\u0259k edir:<\/p>\n\n\n\n

    \n
  • \u0130T xidm\u0259tl\u0259rini planla\u015fd\u0131rmaq v\u0259 idar\u0259 etm\u0259k<\/strong><\/li>\n\n\n\n
  • Xidm\u0259t s\u0259viyy\u0259l\u0259rini y\u00fcks\u0259ltm\u0259k<\/strong><\/li>\n\n\n\n
  • X\u0259rc-effektivliyini art\u0131rmaq<\/strong><\/li>\n\n\n\n
  • Riskl\u0259ri azaltmaq<\/strong><\/li>\n\n\n\n
  • IT v\u0259 biznes m\u0259qs\u0259dl\u0259rini uy\u011funla\u015fd\u0131rmaq<\/strong><\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    \ud83e\udde9 ITIL-\u0432 \u043a\u043e\u043c\u043f\u043e\u043d\u0435\u043d\u0442\u0430\u0445:<\/h3>\n\n\n\n

    1. Xidm\u0259t D\u0259y\u0259r Sistemi (SVS \u2013 \u0421\u0438\u0441\u0442\u0435\u043c\u0430 \u0446\u0435\u043d\u043d\u043e\u0441\u0442\u0435\u0439 \u0443\u0441\u043b\u0443\u0433):<\/strong><\/h4>\n\n\n\n

    ITIL 4 \u0432\u0435\u0440\u0441\u0438\u0438 \u0438\u043b\u0438 \u0434\u0440\u0443\u0433\u0438\u0435 \u0432\u0435\u0440\u0441\u0438\u0438 m\u00fc\u015ft\u0259riy\u0259 d\u0259y\u0259r \u044f\u0440\u0430\u0442\u043c\u0430\u043a<\/strong>\u0434\u0438\u0440.<\/p>\n\n\n\n

      \n
    • Xidm\u0259t z\u0259nciri (\u0426\u0435\u043f\u043e\u0447\u043a\u0430 \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044f \u0441\u0442\u043e\u0438\u043c\u043e\u0441\u0442\u0438 \u0443\u0441\u043b\u0443\u0433)<\/strong><\/li>\n\n\n\n
    • \u0130dar\u0259etm\u0259 prinsipl\u0259ri (\u0420\u0443\u043a\u043e\u0432\u043e\u0434\u044f\u0449\u0438\u0435 \u043f\u0440\u0438\u043d\u0446\u0438\u043f\u044b)<\/strong><\/li>\n\n\n\n
    • T\u0259kmill\u0259\u015fdirm\u0259 (\u041f\u043e\u0441\u0442\u043e\u044f\u043d\u043d\u043e\u0435 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435)<\/strong><\/li>\n\n\n\n
    • \u0130dar\u0259etm\u0259 t\u0259cr\u00fcb\u0259l\u0259ri (\u041f\u0440\u0430\u043a\u0442\u0438\u043a\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f)<\/strong><\/li>\n<\/ul>\n\n\n\n

      2. \u0130dar\u0259etm\u0259 T\u0259cr\u00fcb\u0259l\u0259ri:<\/strong><\/h4>\n\n\n\n

      34 \u0259sas t\u0259cr\u00fcb\u0259 (\u043f\u0440\u0430\u043a\u0442\u0438\u043a\u0430) var, a\u015fa\u011f\u0131dak\u0131lar daxil olmaqla:<\/p>\n\n\n\n

        \n
      • \u0412\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f (D\u0259yi\u015fiklikl\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 (\u0130nsidentl\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 (Probleml\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u0430\u043f\u0440\u043e\u0441\u0430\u043c\u0438 \u043d\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435 (Xidm\u0259t sor\u011fular\u0131n\u0131n idar\u0259si)<\/strong><\/li>\n\n\n\n
      • \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0440\u043e\u0432\u043d\u0435\u043c \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u044f (Xidm\u0259t s\u0259viyy\u0259sinin idar\u0259si)<\/strong><\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        \ud83c\udfe2 ITIL hans\u0131 sah\u0259l\u0259rd\u0259 istifad\u0259 olunur?<\/h3>\n\n\n\n
          \n
        • Bank v\u0259 maliyy\u0259<\/strong><\/li>\n\n\n\n
        • \u0422\u0435\u043b\u0435\u043a\u043e\u043c\u043c\u0443\u043d\u0438\u043a\u0430\u0446\u0438\u0438<\/strong><\/li>\n\n\n\n
        • S\u0259hiyy\u0259<\/strong><\/li>\n\n\n\n
        • D\u00f6vl\u0259t qurumlar\u0131<\/strong><\/li>\n\n\n\n
        • \u0130T xidm\u0259t t\u0259minat\u00e7\u0131lar\u0131<\/strong><\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          \u2705 ITIL-in \u00fcst\u00fcnl\u00fckl\u0259ri:<\/h3>\n\n\n\n
            \n
          • M\u00fc\u015ft\u0259ri m\u0259mnuniyy\u0259ti art\u0131r<\/li>\n\n\n\n
          • Prosesl\u0259r daha \u00f6l\u00e7\u00fcl\u0259bil\u0259n olur<\/li>\n\n\n\n
          • Xidm\u0259t k\u0259sintil\u0259rinin Say\u0131 Azal\u0131r<\/li>\n\n\n\n
          • Resurslar\u0131n daha effektiv istifad\u0259si t\u0259min olunur<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            \ud83d\udcda \u0421\u0435\u0440\u0442\u0438\u0444\u0438\u043a\u0430\u0442\u044b ITIL:<\/h3>\n\n\n\n
              \n
            • \u041e\u0441\u043d\u043e\u0432\u044b ITIL<\/strong> \u2013 ba\u015flan\u011f\u0131c s\u0259viyy\u0259<\/li>\n\n\n\n
            • ITIL 4 Managing Professional (MP)<\/strong><\/li>\n\n\n\n
            • \u0421\u0442\u0440\u0430\u0442\u0435\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0439 \u043b\u0438\u0434\u0435\u0440 ITIL 4 (SL)<\/strong><\/li>\n\n\n\n
            • \u041c\u0430\u0441\u0442\u0435\u0440 ITIL<\/strong><\/li>\n<\/ul>\n\n\n\n

              <\/p>","protected":false},"excerpt":{"rendered":"

              ITIL (\u0411\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439) \u2014 \u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131 dem\u0259kdir. \u041d\u043e, \u0130T xidm\u0259tl\u0259rinin idar\u0259 olunmas\u0131 (ITSM) \u00fc\u00e7\u00fcn \u0259n yax\u015f\u0131 t\u0259cr\u00fcb\u0259l\u0259r toplusudur v\u0259 t\u0259\u015fkilatlara m\u00fc\u015ft\u0259riy\u00f6n\u00fcml\u00fc, effektiv v\u0259 \u00f6l\u00e7\u00fcl\u0259 bil\u0259n xidm\u0259tl\u0259r g\u00f6st\u0259rm\u0259kd\u0259 k\u00f6m\u0259k edir. \ud83d\udd0dITIL n\u0259 is\u0259 yaray\u0131r? ITIL \u015firk\u0259tl\u0259r\u0259 a\u015fa\u011f\u0131dak\u0131larda k\u00f6m\u0259k edir: \ud83e\udde9 ITIL-in \u0259sas Componentl\u0259ri: 1. Xidm\u0259t D\u0259y\u0259r Sistemi (SVS \u2013 Service Value [\u2026]<\/p>","protected":false},"author":1,"featured_media":5837,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,19],"tags":[179,174,182,173],"class_list":["post-5836","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyber-security","category-managed-it-support","tag-cybersecurity","tag-netadmin-2","tag-networking-2","tag-sysadm"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/comments?post=5836"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5836\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media\/5837"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media?parent=5836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/categories?post=5836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/tags?post=5836"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}