{"id":5549,"date":"2025-06-01T19:43:44","date_gmt":"2025-06-01T15:43:44","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5549"},"modified":"2025-07-07T16:58:50","modified_gmt":"2025-07-07T12:58:50","slug":"%d1%83%d0%bf%d1%80%d0%b0%d0%b2%d0%bb%d0%b5%d0%bd%d0%b8%d0%b5-%d0%bf%d1%80%d0%be%d0%b1%d0%bb%d0%b5%d0%bc%d0%b0%d0%bc%d0%b8-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/ru\/%d1%83%d0%bf%d1%80%d0%b0%d0%b2%d0%bb%d0%b5%d0%bd%d0%b8%d0%b5-%d0%bf%d1%80%d0%be%d0%b1%d0%bb%d0%b5%d0%bc%d0%b0%d0%bc%d0%b8-n%c9%99dir\/","title":{"rendered":"Problem Management n\u0259dir?"},"content":{"rendered":"
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\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438<\/strong> \u2013 IT xidm\u0259t idar\u0259etm\u0259sind\u0259 (ITSM\/ITIL) xidm\u0259t Hadis\u0259l\u0259rinin \u0259sas s\u0259b\u0259bl\u0259rini m\u00fc\u0259yy\u0259n edib aradan qald\u0131rmaq<\/strong> m\u0259qs\u0259dil\u0259 h\u0259yata ke\u00e7iril\u0259n prosesdir. \u0424\u0435\u0440\u043a\u043b\u0438 \u041e\u043b\u0430\u0440\u0430\u043a, \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 \u0425\u0430\u0434\u0438\u0441\u0259\u043d\u0438 tez b\u0259rpa etm\u0259y\u0259<\/strong>, \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u2014 \u044d\u0442\u043e t\u0259krarlanmas\u0131n dey\u0259 k\u00f6k s\u0259b\u0259bi (\u043e\u0441\u043d\u043e\u0432\u043d\u0430\u044f \u043f\u0440\u0438\u0447\u0438\u043d\u0430) Tapma\u011fa<\/strong> \u00e7al\u0131\u015f\u0131r.<\/p>

\ud83d\udd0d Problem Management n\u0259dir?<\/strong><\/h2>

  • \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2014 bir v\u0259 ya bir ne\u00e7\u0259 Hadis\u0259nin (\u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442) k\u00f6k s\u0259b\u0259binin ara\u015fd\u0131r\u0131lmas\u0131d\u0131r<\/strong>.<\/p><\/li>

  • M\u0259qs\u0259d \u2014 t\u0259krarlanan Hadis\u0259l\u0259rin qar\u015f\u0131s\u0131n\u0131 almaq<\/strong> \u0432\u0259 IT xidm\u0259tl\u0259rinin dayan\u0131ql\u0131\u011f\u0131n\u0131 art\u0131rmaqd\u0131r<\/strong>.<\/p><\/li><\/ul>

    \ud83c\udfaf \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u2013 \u0432 m\u0259qs\u0259di:<\/strong><\/h2>
    M\u0259qs\u0259d<\/th>\u0418\u0437\u0430\u0445<\/th><\/tr><\/thead>
    T\u0259krarlanan Hadis\u0259l\u0259ri azaltmaq<\/td>\u042d\u0439\u043d\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b d\u0259f\u0259l\u0259rl\u0259 h\u0259ll etm\u0259k \u0259v\u0259zin\u0259 s\u0259b\u0259bini aradan qald\u0131rmaq<\/td><\/tr>
    K\u00f6k s\u0259b\u0259bl\u0259ri tapmaq<\/td>H\u0259r hans\u0131 Insidentin niy\u0259 ba\u015f verdiyini t\u0259hlil etm\u0259k<\/td><\/tr>
    M\u00fcv\u0259qq\u0259ti h\u0259ll yollar\u0131 t\u0259klif etm\u0259k<\/td>\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0430 \u043a\u0430\u043a \u043e\u0431\u0445\u043e\u0434\u043d\u043e\u0439 \u043f\u0443\u0442\u044c istifad\u0259 etm\u0259k<\/td><\/tr>
    T\u0259hlil n\u0259tic\u0259l\u0259rini s\u0259n\u0259dl\u0259\u015fdirm\u0259k<\/td>T\u0259cr\u00fcb\u0259ni bilik bazas\u0131na daxil etm\u0259k (\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0437\u043d\u0430\u043d\u0438\u044f\u043c\u0438 \u0438\u043b\u0438 \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f)<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \u00a0<\/p>

    \ud83d\udd01 \u0423\u0441\u043b\u043e\u0432\u0438\u044f \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 (\u043c\u043e\u0434\u0435\u043b\u0438 ITIL):<\/strong><\/h2>
    \u041c\u0435\u0440\u0445\u0435\u043b<\/th>T\u0259sviri<\/th><\/tr><\/thead>
    1. \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2013 \u0432 \u0430\u0448\u043a\u0430\u0440 \u043e\u043b\u0443\u043c\u043c\u0430\u0441\u044b<\/td>T\u0259krarlanan Insidentl\u0259r, \u0441\u0435\u0440\u044c\u0435\u0437\u043d\u044b\u0439 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442 sonras\u0131 t\u0259hlil v\u0259 ya proaktiv \u043c\u043e\u043d\u0438\u0442\u043e\u0440\u0438\u043d\u0433 \u043f\u0440\u043e\u0431\u043b\u0435\u043c m\u00fc\u0259yy\u0259n olunur<\/td><\/tr>
    2. T\u0259snifat v\u0259 Prioritetl\u0259\u015fdirm\u0259<\/td>\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 t\u0259snif edilir v\u0259 Risk\u0259 \u0259sas\u0259n Prioritet t\u0259yin olunur<\/td><\/tr>
    3. K\u00f6k s\u0259b\u0259b analizi (\u0410\u043d\u0430\u043b\u0438\u0437 \u043f\u0435\u0440\u0432\u043e\u043f\u0440\u0438\u0447\u0438\u043d \u2013 RCA)<\/td>\u201c\u041c\u0435\u0442\u043e\u0434 \u201d5 \u043f\u043e\u0447\u0435\u043c\u0443\u00bb, \u0418\u0441\u0438\u043a\u0430\u0432\u0430 (\u0440\u044b\u0431\u044c\u044f \u043a\u043e\u0441\u0442\u044c) \u0438 \u0430\u043d\u0430\u043b\u0438\u0437 \u0434\u0435\u0440\u0435\u0432\u0430 \u043e\u0442\u043a\u0430\u0437\u043e\u0432 istifad\u0259 olunur<\/td><\/tr>
    4. \u041e\u0431\u0445\u043e\u0434\u043d\u043e\u0439 \u043f\u0443\u0442\u044c, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0432\u0430\u043c \u043d\u0443\u0436\u0435\u043d<\/td>Tam h\u0259ll olmayana q\u0259d\u0259r Insidentl\u0259rin qar\u015f\u0131s\u0131n\u0131 alan t\u0259dbirl\u0259r g\u00f6r\u00fcl\u00fcr<\/td><\/tr>
    5. H\u0259ll plan\u0131 v\u0259 t\u0259tbiq<\/td>\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c \u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0443\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u044f \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438, \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f\u043c\u0438 \u0438\u043b\u0438 \u043a\u043e\u043e\u0440\u0434\u0438\u043d\u0430\u0446\u0438\u044f<\/td><\/tr>
    6. \u0411\u0430\u0433\u043b\u0430\u043d\u043c\u0430 \u0432 s\u0259n\u0259dl\u0259\u015fdirm\u0259<\/td>N\u0259tic\u0259 s\u0259n\u0259dl\u0259\u015fdirilir, \u0418\u0437\u0432\u043b\u0435\u0447\u0435\u043d\u043d\u044b\u0435 \u0443\u0440\u043e\u043a\u0438 v\u0259 bilik bazas\u0131na \u0259lav\u0259 olunur<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \u00a0<\/p>

    \ud83d\udcca \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 v\u0259 \u0418\u043d\u0446\u0438\u0434\u0435\u043d\u0442 f\u0259rqi<\/strong><\/h2>
    X\u00fcsusiyy\u0259t<\/th>\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438<\/th>\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438<\/th><\/tr><\/thead>
    M\u0259qs\u0259d<\/td>\u0422\u0435\u0437 \u0431\u0435\u0440\u043f\u0430<\/td>\u018fsas s\u0259b\u0259bi \u0430\u0440\u0430\u0434\u0430\u043d \u043a\u0430\u043b\u0434\u044b\u0440\u043c\u0430\u043a<\/td><\/tr>
    T\u0259krarlanma<\/td>T\u0259krarlana bil\u0259r<\/td>T\u0259krarlaman\u0131n qar\u015f\u0131s\u0131n\u0131 al\u0131r<\/td><\/tr>
    \u0424\u043e\u043a\u0443\u0441<\/td>\u0421\u0438\u043c\u043f\u0442\u043e\u043c<\/td>S\u0259b\u0259b<\/td><\/tr>
    N\u0259tic\u0259<\/td>Xidm\u0259t b\u0259rpas\u0131<\/td>\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0442\u0430\u043c\u0430\u043c\u0438\u043b \u0430\u043b \u043e\u043b\u0443\u043d\u0443\u0440<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \ud83e\udde0 \u0410\u043d\u0430\u043b\u0438\u0437 \u043f\u0435\u0440\u0432\u043e\u043f\u0440\u0438\u0447\u0438\u043d \u043e\u0431\u044b\u0447\u043d\u043e:<\/strong><\/h2>

    • 5. \u041f\u043e\u0447\u0435\u043c\u0443 \u043c\u0435\u0442\u043e\u0434\u0443<\/strong><\/p><\/li>

    • \u0414\u0438\u0430\u0433\u0440\u0430\u043c\u043c\u0430 \u00ab\u0440\u044b\u0431\u044c\u044f \u043a\u043e\u0441\u0442\u044c\u00bb (\u0418\u0441\u0438\u043a\u0430\u0432\u0430)<\/strong><\/p><\/li>

    • \u0410\u043d\u0430\u043b\u0438\u0437 \u0434\u0435\u0440\u0435\u0432\u0430 \u043e\u0442\u043a\u0430\u0437\u043e\u0432<\/strong><\/p><\/li>

    • \u0410\u043d\u0430\u043b\u0438\u0437 \u041f\u0430\u0440\u0435\u0442\u043e (80\/20 \u043a\u0430\u0439\u0434\u0430\u0441\u044b)<\/strong><\/p><\/li><\/ul>

      \ud83d\udee0\ufe0f Al\u0259tl\u0259r (\u0418\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u044b):<\/strong><\/h2>

      • ServiceNow Problem Management<\/p><\/li>

      • iTop CMDB + \u041c\u043e\u0434\u0443\u043b\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c<\/p><\/li>

      • Jira Service Management<\/p><\/li>

      • BMC Remedy<\/p><\/li>

      • ManageEngine ServiceDesk Plus<\/p><\/li>

      • \u2705 Faydalar\u0131:<\/h2>

        • T\u0259krarlanan Insidentl\u0259rin Azalmas\u0131<\/p><\/li>

        • Xidm\u0259t dayan\u0131ql\u0131\u011f\u0131n\u0131n artmas\u0131<\/p><\/li>

        • SLA \u043c\u043e\u0436\u0435\u0442 \u0431\u044b\u0442\u044c \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0435\u043d\u043e<\/p><\/li>

        • \u0418\u0422-\u0440\u0435\u0441\u0443\u0440\u0441\u044b \u044f\u0432\u043b\u044f\u044e\u0442\u0441\u044f \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u043c\u0438<\/p><\/li>

        • Riskl\u0259rin erk\u0259n a\u015fkarlanmas\u0131<\/p><\/li><\/ul>

          <\/li><\/ul>
          \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u2013 \u0418\u0422 xidm\u0259t idar\u0259etm\u0259sind\u0259 (ITSM\/ITIL) \u041d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u00ab\u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u0430\u043c\u0438 hasis\u0259ni tez b\u0259rpa etm\u0259y\u0259\u00bb, \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u2014 \u044d\u0442\u043e t\u0259krarlanmas\u0131n dey\u0259 k\u00f6k s\u0259b\u0259bi (\u043e\u0441\u043d\u043e\u0432\u043d\u0430\u044f \u043f\u0440\u0438\u0447\u0438\u043d\u0430) Tapma\u011fa \u00e7al\u0131\u015f\u0131r. \ud83d\udd0d \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430\u043c\u0438 \u0441\u0435\u0439\u0447\u0430\u0441? \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u2014 bir v\u0259 ya bir ne\u00e7\u0259 Hadis\u0259nin (\u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442) k\u00f6k s\u0259b\u0259binin ara\u015fd\u0131r\u0131lmas\u0131d\u0131r. M\u0259qs\u0259d [\u2026]<\/p>","protected":false},"author":1,"featured_media":5550,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-5549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-support"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/comments?post=5549"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5549\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media\/5550"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media?parent=5549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/categories?post=5549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/tags?post=5549"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}