{"id":5401,"date":"2025-05-22T17:11:14","date_gmt":"2025-05-22T13:11:14","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5401"},"modified":"2025-07-07T16:56:34","modified_gmt":"2025-07-07T12:56:34","slug":"itsm-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/ru\/itsm-n%c9%99dir\/","title":{"rendered":"ITSM N\u0259dir?"},"content":{"rendered":"
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ITSM<\/strong> \u2014 Information Technology Service Management<\/strong> (\u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) dem\u0259kdir. Bu, t\u0259\u015fkilatlarda informasiya texnologiyalar\u0131 (\u0130T) xidm\u0259tl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259qdim olunmas\u0131, idar\u0259 olunmas\u0131 v\u0259 davaml\u0131 inki\u015faf\u0131n\u0131 \u0259hat\u0259 ed\u0259n bir yana\u015fmad\u0131r.<\/p>

ITSM n\u0259 \u00fc\u00e7\u00fcn istifad\u0259 olunur?<\/h3>

ITSM-in \u0259sas m\u0259qs\u0259di, istifad\u0259\u00e7il\u0259r\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, ist\u0259rs\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r) etibarl\u0131, effektiv v\u0259 keyfiyy\u0259tli \u0130T xidm\u0259tl\u0259ri<\/strong> t\u0259qdim etm\u0259kdir. Bu, h\u0259m\u00e7inin \u0130T resurslar\u0131n\u0131n optimal istifad\u0259sini t\u0259min etm\u0259y\u0259 v\u0259 x\u0259rcl\u0259rin azald\u0131lmas\u0131na k\u00f6m\u0259k edir.<\/p>

ITSM-in \u0259sas komponentl\u0259ri:<\/h3>

  1. Xidm\u0259t Sor\u011fular\u0131n\u0131n \u0130dar\u0259 Edilm\u0259si (Service Request Management)<\/strong><\/p>

    • \u0130stifad\u0259\u00e7il\u0259rin yeni avadanl\u0131q, proqram v\u0259 ya dig\u0259r \u0130T xidm\u0259tl\u0259ri \u00fc\u00e7\u00fcn m\u00fcraci\u0259tl\u0259rini idar\u0259 edir.<\/p><\/li><\/ul><\/li>

    • \u0130nsidentl\u0259rin \u0130dar\u0259 Edilm\u0259si (Incident Management)<\/strong><\/p>

      • Sistem nasazl\u0131\u011f\u0131 v\u0259 ya xidm\u0259t k\u0259silm\u0259si kimi probleml\u0259ri tez bir zamanda aradan qald\u0131rmaq.<\/p><\/li><\/ul><\/li>

      • Problem \u0130dar\u0259etm\u0259si (Problem Management)<\/strong><\/p>

        • T\u0259krarlanan nasazl\u0131qlar\u0131n \u0259sas s\u0259b\u0259bl\u0259rini analiz edib, uzunm\u00fcdd\u0259tli h\u0259ll yollar\u0131n\u0131 tapmaq.<\/p><\/li><\/ul><\/li>

        • D\u0259yi\u015fiklikl\u0259rin \u0130dar\u0259 Edilm\u0259si (Change Management)<\/strong><\/p>

          • Yeni sisteml\u0259rin, yenil\u0259m\u0259l\u0259rin v\u0259 ya d\u0259yi\u015fiklikl\u0259rin riskl\u0259rini minimuma endir\u0259r\u0259k h\u0259yata ke\u00e7irilm\u0259si.<\/p><\/li><\/ul><\/li>

          • Konfiqurasiya v\u0259 Aktiv \u0130dar\u0259etm\u0259si (Configuration & Asset Management)<\/strong><\/p>

            • \u0130T aktivl\u0259rinin (komp\u00fcter, server, proqram t\u0259minat\u0131 v\u0259 s.) qeydiyyat\u0131 v\u0259 izl\u0259nm\u0259si.<\/p><\/li><\/ul><\/li><\/ol>

              Populyar ITSM \u00c7\u0259r\u00e7iv\u0259l\u0259ri:<\/h3>

              • ITIL (\u0411\u0438\u0431\u043b\u0438\u043e\u0442\u0435\u043a\u0430 \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u044b \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439)<\/strong> \u2013 \u018fn m\u0259\u015fhur ITSM \u00e7\u0259r\u00e7iv\u0259sidir.<\/p><\/li>

              • COBIT<\/strong><\/p><\/li>

              • ISO\/IEC 20000<\/strong> \u2013 IT xidm\u0259tl\u0259rinin idar\u0259 olunmas\u0131 \u00fc\u00e7\u00fcn beyn\u0259lxalq standart.<\/p><\/li><\/ul>

                ITSM Al\u0259tl\u0259ri:<\/h3>

                • ServiceNow<\/strong><\/p><\/li>

                • Jira Service Management<\/strong><\/p><\/li>

                • BMC Remedy<\/strong><\/p><\/li>

                • Freshservice<\/strong><\/p><\/li>

                • ManageEngine ServiceDesk Plus<\/strong><\/p><\/li><\/ul>

                  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  ITSM \u2014 \u0423\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0439 (\u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) dem\u0259kdir. \u041d\u043e, \u0435\u0441\u043b\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f \u043e \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u0445 (\u0130T) \u0431\u0443\u0434\u0435\u0442 \u0440\u0435\u0448\u0435\u043d\u0430 \u0432 \u043f\u043b\u0430\u043d\u0430\u0445, \u0432\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u043b\u0443\u0447\u0438\u0442\u044c \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e \u043e \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u0445, \u0430 \u0442\u0430\u043a\u0436\u0435 \u043e \u043d\u043e\u0432\u044b\u0445 \u0442\u0435\u0445\u043d\u043e\u043b\u043e\u0433\u0438\u044f\u0445, \u043a\u043e\u0442\u043e\u0440\u044b\u0435 \u043c\u043e\u0436\u043d\u043e \u0431\u0443\u0434\u0435\u0442 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c \u0432 \u0431\u0443\u0434\u0443\u0449\u0435\u043c. ITSM \u043d\u0435 \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442? ITSM-in \u0259sas m\u0259qs\u0259di, istifad\u0259\u00e7il\u0259r\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, ist\u0259rs\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r) \u044d\u0442\u0438\u0431\u0430\u0440\u043b\u044b, \u044d\u0444\u0444\u0435\u043a\u0442\u0438\u0432\u043d\u044b\u0439 \u0438 keyfiyy\u0259tli \u0130T xidm\u0259tl\u0259ri t\u0259qdim etm\u0259kdir. \u041d\u043e, \u0445\u0259\u043c\u0447\u0438\u043d\u0438\u043d [\u2026]<\/p>","protected":false},"author":1,"featured_media":5411,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/comments?post=5401"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/posts\/5401\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media\/5411"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/media?parent=5401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/categories?post=5401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/ru\/wp-json\/wp\/v2\/tags?post=5401"}],"curies":[{"name":"WP","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}