{"id":5836,"date":"2025-07-04T13:13:59","date_gmt":"2025-07-04T09:13:59","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5836"},"modified":"2025-07-07T17:02:57","modified_gmt":"2025-07-07T13:02:57","slug":"itil-v%c9%99-xidm%c9%99t-idar%c9%99si","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/itil-v%c9%99-xidm%c9%99t-idar%c9%99si\/","title":{"rendered":"\u0130T\u0130L v\u0259 Xidm\u0259t \u0130dar\u0259si"},"content":{"rendered":"

ITIL<\/strong> (\u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131) \u2014 \u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131<\/strong> dem\u0259kdir. Bu, \u0130T xidm\u0259tl\u0259rinin idar\u0259 edilm\u0259si (ITSM)<\/strong> \u00fc\u00e7\u00fcn \u0259n yax\u015f\u0131 t\u0259cr\u00fcb\u0259 toplusudur<\/strong> v\u0259 t\u0259\u015fkilatlara s\u0259m\u0259r\u0259liy\u00f6n\u00fcml\u00fc, effektiv v\u0259 \u00f6l\u00e7\u00fcl\u0259 bil\u0259n xidm\u0259tl\u0259r g\u00f6st\u0259rir<\/strong> k\u00f6m\u0259k edir.<\/p>\n\n\n\n

\n\n\n\n

\ud83d\udd0d ITIL n\u0259 i\u015f\u0259 yaray\u0131r?<\/h3>\n\n\n\n

ITIL \u015firk\u0259tl\u0259r\u0259 k\u00f6m\u0259k edir:<\/p>\n\n\n\n

    \n
  • \u0130T xidm\u0259tl\u0259rini planla\u015fd\u0131rmaq v\u0259 idar\u0259 etm\u0259k<\/strong><\/li>\n\n\n\n
  • xidm\u0259t s\u0259viyy\u0259sini y\u00fcks\u0259ltm\u0259k<\/strong><\/li>\n\n\n\n
  • X\u0259rc-effektivliyini art\u0131rmaq<\/strong><\/li>\n\n\n\n
  • Riskl\u0259ri azaltmaq<\/strong><\/li>\n\n\n\n
  • \u0130T v\u0259 biznesini uy\u011funla\u015fd\u0131r\u0131r<\/strong><\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    \ud83e\udde9 ITIL-in \u0259sas komponentl\u0259ri:<\/h3>\n\n\n\n

    1. Xidm\u0259t D\u0259y\u0259r Sistemi (SVS \u2013 Service Value System):<\/strong><\/h4>\n\n\n\n

    ITIL 4 versiyas\u0131 il\u0259 tan\u0131\u015fd\u0131r v\u0259 \u0259saslar yer\u0259 laz\u0131md\u0131r<\/strong>d\u0131r.<\/p>\n\n\n\n

      \n
    • xidm\u0259t z\u0259nciri (Service Value Chain)<\/strong><\/li>\n\n\n\n
    • \u0130dar\u0259etm\u0259 prinsipl\u0259ri (R\u0259hb\u0259r Prinsipl\u0259r)<\/strong><\/li>\n\n\n\n
    • T\u0259kmill\u0259\u015fdirm\u0259 (Daimi T\u0259kmill\u0259\u015fdirm\u0259)<\/strong><\/li>\n\n\n\n
    • \u0130dar\u0259etm\u0259 t\u0259cr\u00fcb\u0259l\u0259ri (Management Practices)<\/strong><\/li>\n<\/ul>\n\n\n\n

      2. \u0130dar\u0259etm\u0259 T\u0259cr\u00fcb\u0259l\u0259ri:<\/strong><\/h4>\n\n\n\n

      34 \u0259sas t\u0259cr\u00fcb\u0259 (practice) var, \u00fcmumil\u0259r daxil olmaq:<\/p>\n\n\n\n

        \n
      • Change Enablement (D\u0259yi\u015fiklikl\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • Hadis\u0259l\u0259rin \u0130dar\u0259 Edilm\u0259si (\u0130nsidentl\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • Probleml\u0259rin idar\u0259 edilm\u0259si (Probleml\u0259rin idar\u0259si)<\/strong><\/li>\n\n\n\n
      • Service Request Management (Xidm\u0259t sor\u011fular\u0131n\u0131n idar\u0259si)<\/strong><\/li>\n\n\n\n
      • Service Level Management (Xidm\u0259tin s\u0259viyy\u0259 idar\u0259si)<\/strong><\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        \ud83c\udfe2 ITIL hans\u0131 istifad\u0259 olunur?<\/h3>\n\n\n\n
          \n
        • Bank v\u0259 maliyy\u0259<\/strong><\/li>\n\n\n\n
        • Telekommunikasiya<\/strong><\/li>\n\n\n\n
        • S\u0259hiyy\u0259<\/strong><\/li>\n\n\n\n
        • D\u00f6vl\u0259t qurumlar\u0131<\/strong><\/li>\n\n\n\n
        • \u0130T xidm\u0259t t\u0259minat\u00e7\u0131lar\u0131<\/strong><\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          \u2705 ITIL-in \u00fcst\u00fcnl\u00fckl\u0259ri:<\/h3>\n\n\n\n
            \n
          • M\u00fc\u015ft\u0259ri faydalanma\u011f\u0131 art\u0131r<\/li>\n\n\n\n
          • N\u0259srl\u0259r daha \u00e7ox \u00f6l\u00e7\u00fcl\u0259 bil\u0259r<\/li>\n\n\n\n
          • xidm\u0259t k\u0259sintil\u0259rinin say\u0131 azal\u0131r<\/li>\n\n\n\n
          • Resurslar\u0131n daha effektiv idar\u0259 olunmas\u0131<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            \ud83d\udcda ITIL Sertifikatlar\u0131:<\/h3>\n\n\n\n
              \n
            • ITIL Fondu<\/strong> \u2013 ba\u015flan\u011f\u0131c s\u0259yy\u0259<\/li>\n\n\n\n
            • ITIL 4 \u0130dar\u0259edici M\u00fct\u0259x\u0259ssis (MP)<\/strong><\/li>\n\n\n\n
            • ITIL 4 Strateji Lideri (SL)<\/strong><\/li>\n\n\n\n
            • ITIL Ustas\u0131<\/strong><\/li>\n<\/ul>\n\n\n\n

              <\/p>","protected":false},"excerpt":{"rendered":"

              ITIL (Information Technology Infrastructure Library) \u2014 \u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131 qurmaq. Bu, \u0130T xidm\u0259tl\u0259rinin idar\u0259 edilm\u0259si (ITSM) \u00fc\u00e7\u00fcn \u0259n yax\u015f\u0131 t\u0259cr\u00fcb\u0259 toplusudur v\u0259 t\u0259\u015fkilatlara k\u00f6m\u0259k edir, effektiv v\u0259 \u00f6l\u00e7\u00fcl\u0259 bil\u0259n xidm\u0259tl\u0259r\u0259 k\u00f6m\u0259k edir. \ud83d\udd0d ITIL n\u0259 i\u015f\u0259 yaray\u0131r? ITIL \u015firk\u0259tl\u0259rin\u0259 k\u00f6m\u0259k edir: \ud83e\udde9 ITIL-in \u0259sas komponentl\u0259ri: 1. Xidm\u0259t D\u0259y\u0259 Sistemi (SVS \u2013 Service Value [\u2026]<\/p>","protected":false},"author":1,"featured_media":5837,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,19],"tags":[179,174,182,173],"class_list":["post-5836","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyber-security","category-managed-it-support","tag-cybersecurity","tag-netadmin-2","tag-networking-2","tag-sysadm"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5836"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5836\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5837"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}