{"id":5716,"date":"2025-06-10T06:29:53","date_gmt":"2025-06-10T02:29:53","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5716"},"modified":"2025-07-07T17:01:12","modified_gmt":"2025-07-07T13:01:12","slug":"sla-muqavil%c9%99","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/sla-muqavil%c9%99\/","title":{"rendered":"SLA m\u00fcqavil\u0259"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>xidm\u0259t S\u0259viyy\u0259si M\u00fcqavil\u0259si (SLA) N\u0259dir v\u0259 Geni\u015f \u015e\u0259kild\u0259 \u0130zah\u0131<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>SLA n\u0259dir?<\/strong><br>Xidm\u0259t S\u0259viyy\u0259si M\u00fcqavil\u0259si (SLA, Service Level Agreement) t\u0259chizat\u00e7\u0131 (xidm\u0259t t\u0259minat\u00e7\u0131s\u0131) il\u0259 t\u0259chizat aras\u0131nda ba\u011flanan s\u0259n\u0259ddir ki, bu s\u0259n\u0259d xidm\u0259tinin keyfiyy\u0259tini, keyfiyy\u0259tini, \u00e7\u0259r\u00e7iv\u0259sini v\u0259 dig\u0259r performans g\u00f6st\u0259ricil\u0259rini idar\u0259 edir. SLA, t\u0259hl\u00fck\u0259sizliyin g\u00f6zl\u0259ntil\u0259rinin qar\u015f\u0131s\u0131 al\u0131nmamas\u0131n\u0131 t\u0259min etm\u0259k v\u0259 xidm\u0259t\u00e7il\u0259rin idar\u0259 edilm\u0259sin\u0259 n\u0259zar\u0259t etm\u0259k.<a href=\"https:\/\/az.hailbytes.com\/what-is-a-service-level-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n \u018fsas M\u0259qs\u0259dl\u0259ri<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>M\u00fc\u015ft\u0259ri G\u00f6zl\u0259ntil\u0259rinin \u0130dar\u0259 Edilm\u0259si<\/strong>: M\u00fc\u015ft\u0259ril\u0259r\u0259 hans\u0131 s\u0259viyy\u0259li xidm\u0259t alacaqlar\u0131n\u0131 a\u00e7\u0131q \u015f\u0259kild\u0259 g\u00f6st\u0259rir.<\/li>\n\n\n\n<li><strong>Performans\u0131n \u00d6l\u00e7\u00fclm\u0259si<\/strong>: xidm\u0259t keyfiyy\u0259tini qiym\u0259tl\u0259ndirm\u0259k \u00fc\u00e7\u00fcn \u00f6l\u00e7\u00fcl\u0259 bil\u0259n meyarlar t\u0259qdim edir.<\/li>\n\n\n\n<li><strong>M\u00fcbahis\u0259l\u0259rin Halli<\/strong>: Problem yarand\u0131qda kimin m\u0259suliyy\u0259t da\u015f\u0131d\u0131\u011f\u0131n\u0131 v\u0259 h\u00fcquqi \u00e7\u0259r\u00e7iv\u0259 t\u0259min edir.<\/li>\n\n\n\n<li><strong>Pe\u015f\u0259karl\u0131\u011f\u0131n N\u00fcmayi\u015fi<\/strong>: T\u0259chizat\u00e7\u0131 \u00fc\u00e7\u00fcn m\u00fc\u015ft\u0259ril\u0259r\u0259 laz\u0131mi v\u0259 etibarl\u0131 xidm\u0259t t\u0259qdim etm\u0259k \u00f6hd\u0259liyi kimi xidm\u0259t edir.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n \u018fsas Komponentl\u0259ri<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">SLA s\u0259n\u0259dl\u0259ri b\u00f6lm\u0259 b\u00f6lm\u0259l\u0259ri edir:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>T\u0259r\u0259fl\u0259rin T\u0259qdimat\u0131<\/strong>: M\u00fcqavil\u0259ni imzalayan t\u0259r\u0259fl\u0259r (m\u00fc\u015ft\u0259ri v\u0259 t\u0259chizat\u00e7\u0131) haqq\u0131nda m\u0259lumat.<\/li>\n\n\n\n<li><strong>Xidm\u0259tin T\u0259sviri<\/strong>: Hans\u0131 xidm\u0259tn t\u0259min edil\u0259c\u0259k v\u0259 onlar\u0131n dair\u0259si.<\/li>\n\n\n\n<li><strong>Performans G\u00f6st\u0259ricil\u0259ri (KPI)<\/strong>:\n<ul class=\"wp-block-list\">\n<li><strong>M\u00f6vcudluq (Uptime)<\/strong>: M\u0259s\u0259l\u0259n, veb-sayt\u0131n 99.9% aktiv olmas\u0131 t\u0259l\u0259b olunur.<\/li>\n\n\n\n<li><strong>Cavab M\u00fcdd\u0259ti<\/strong>: Problemin h\u0259lli \u00fc\u00e7\u00fcn n\u0259 q\u0259d\u0259r vaxt t\u0259l\u0259b olunur.<\/li>\n\n\n\n<li><strong>Keyfiyy\u0259t Standartlar\u0131<\/strong>: xidm\u0259tin d\u0259qiqliyi v\u0259 ya d\u0259qiqliyi.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>\u00d6hd\u0259likl\u0259r v\u0259 M\u0259suliyy\u0259tl\u0259r<\/strong>: H\u0259r iki t\u0259r\u0259fin m\u0259qs\u0259di (h\u0259r iki t\u0259r\u0259fin t\u0259yin edilm\u0259si, h\u0259r bir i\u015f\u0259 ehtiyac\u0131 t\u0259qdim etm\u0259li, t\u0259chizat\u00e7\u0131 xidm\u0259ti vaxt\u0131nda yerin\u0259 yetirm\u0259lidir).<\/li>\n\n\n\n<li><strong>C\u0259zalar v\u0259 Kompensasiyalar<\/strong>: SLA pozulduqda t\u0259tbiq olunan q\u0259bullar v\u0259 ya endiriml\u0259r.<\/li>\n\n\n\n<li><strong>Monitorinq v\u0259 Hesabat<\/strong>: performans\u0131n\u0131n nec\u0259 izl\u0259nilm\u0259si v\u0259 xidm\u0259t\u0259 dair hesabatlar\u0131n nec\u0259 t\u0259qdim edil\u0259c\u0259yi.<\/li>\n\n\n\n<li><strong>M\u00fcqavil\u0259nin M\u00fcdd\u0259ti v\u0259 L\u0259\u011fvi<\/strong>: SLA-n\u0131n q\u00fcvv\u0259d\u0259 olaca\u011f\u0131 plan v\u0259 \u015f\u0259rhl\u0259r.<\/li>\n\n\n\n<li><strong>Fors-major \u015e\u0259rtl\u0259ri<\/strong>: G\u00f6zl\u0259nilm\u0259z m\u0259qamlar (t\u0259bii f\u0259lak\u0259tl\u0259r, qanuni h\u00f6kml\u0259r) \u0259sas\u0131nda dayand\u0131r\u0131lmas\u0131.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA N\u00f6vl\u0259ri<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>M\u00fc\u015ft\u0259ri \u018fsasl\u0131 SLA<\/strong>: M\u00fc\u0259yy\u0259n bir m\u0259hsul \u00fc\u00e7\u00fcn x\u00fcsusi xidm\u0259tl\u0259r g\u00f6st\u0259rir.<\/li>\n\n\n\n<li><strong>Xidm\u0259t \u018fsasl\u0131 SLA<\/strong>: M\u00fc\u0259yy\u0259n bir xidm\u0259t\u0259 fokuslan\u0131r v\u0259 b\u00fct\u00fcn avadanl\u0131qlara eyni standartlar\u0131 t\u0259tbiq edir.<\/li>\n\n\n\n<li><strong>\u00c7oxs\u0259viyy\u0259li SLA<\/strong>: F\u0259rqli qrup qruplar\u0131 v\u0259 ya xidm\u0259t s\u0259viyy\u0259sin\u0259 uy\u011fun olaraq m\u00fc\u0259yy\u0259n edilir.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n T\u0259tbiq Sah\u0259l\u0259ri<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u0130nformasiya Texnologiyalar\u0131 (\u0130T)<\/strong>: Serverl\u0259rin m\u00f6vcudlu\u011fu, texniki d\u0259st\u0259k cavab t\u0259dbirl\u0259ri.<a href=\"https:\/\/www.itpedia.nl\/az\/2017\/05\/03\/service-level-management-de-sla\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li><strong>Maliyy\u0259 v\u0259 Na\u011fd Pul T\u0259tbiqi<\/strong>: \u00d6d\u0259ni\u015fl\u0259rin i\u015fl\u0259nm\u0259si v\u0259 b\u00f6l\u00fc\u015fd\u00fcr\u00fclm\u0259si \u00fc\u00e7\u00fcn vaxt qrafikl\u0259ri.<a href=\"https:\/\/www.emagia.com\/az\/resources\/glossary\/sla-in-cash-application\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li><strong>Logistika v\u0259 T\u0259chizat Z\u0259nciri<\/strong>: \u00c7atd\u0131r\u0131lma t\u0259dbirl\u0259ri v\u0259 keyfiyy\u0259tli standartlar.<\/li>\n\n\n\n<li><strong>M\u00fc\u015ft\u0259ri Xidm\u0259tl\u0259ri<\/strong>: \u00c7a\u011fr\u0131 m\u0259rk\u0259zl\u0259rinin cavablar\u0131 v\u0259 h\u0259lli faizi.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n \u00dcst\u00fcnl\u00fckl\u0259ri<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>M\u00fc\u015ft\u0259ril\u0259r \u00fc\u00e7\u00fcn<\/strong>:\n<ul class=\"wp-block-list\">\n<li>G\u00f6zl\u0259ntil\u0259rin ayd\u0131nla\u015fd\u0131r\u0131lmas\u0131.<\/li>\n\n\n\n<li>xidm\u0259t keyfiyy\u0259tin\u0259 z\u0259man\u0259t.<\/li>\n\n\n\n<li>Probleml\u0259rin h\u0259llind\u0259 h\u00fcquqi dayaq.<a href=\"https:\/\/az.hailbytes.com\/what-is-a-service-level-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>T\u0259chizat\u00e7\u0131lar \u00fc\u00e7\u00fcn<\/strong>:\n<ul class=\"wp-block-list\">\n<li>Pe\u015f\u0259kar imic yaratmaq.<\/li>\n\n\n\n<li>Performans\u0131n standartla\u015fd\u0131r\u0131lmas\u0131.<\/li>\n\n\n\n<li>M\u00fcbahis\u0259l\u0259rd\u0259 m\u0259suliyy\u0259tin \u00f6d\u0259nilm\u0259si.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n Riskl\u0259ri v\u0259 \u00c7\u0259tinlikl\u0259ri<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SLA Olmamas\u0131<\/strong>: Ayd\u0131n raz\u0131la\u015fma olmadan m\u0259suliyy\u0259tin olmamas\u0131 \u00e7\u0259tinl\u0259\u015fir, bu da m\u00fcbahis\u0259l\u0259r\u0259 v\u0259 reputasiya itkil\u0259rin\u0259 s\u0259b\u0259b ola bil\u0259r.<a href=\"https:\/\/az.hailbytes.com\/what-is-a-service-level-agreement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li><strong>H\u0259ddind\u0259n art\u0131q \u00d6hd\u0259likl\u0259r<\/strong>: T\u0259chizat\u00e7\u0131 real olmayan v\u0259dl\u0259r ver\u0259rs\u0259, m\u00fcqavil\u0259ni yerin\u0259 yetir\u0259 bilm\u0259z.<\/li>\n\n\n\n<li><strong>Monitorinq \u00c7\u0259tinlikl\u0259ri<\/strong>: Performans izl\u0259m\u0259k \u00fc\u00e7\u00fcn laz\u0131mi al\u0259tl\u0259r v\u0259 ya resurslar ola bil\u0259r.<\/li>\n\n\n\n<li><strong>M\u00fc\u015ft\u0259ri \u00d6hd\u0259likl\u0259ri<\/strong>: M\u00fc\u015ft\u0259ri \u00f6z xidm\u0259tl\u0259rini (m\u00fc\u0259yy\u0259n vaxtda \u00f6d\u0259ni\u015f v\u0259 ya m\u0259lumat t\u0259qdim etm\u0259k) yerin\u0259 yetirm\u0259zs\u0259, xidm\u0259t keyfiyy\u0259ti a\u015fa\u011f\u0131 d\u00fc\u015f\u0259 bil\u0259r.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Praktik N\u00fcmun\u0259<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Sad\u0259 SLA (Qeyri-r\u0259smi)<\/strong>: Bir q\u0259zet da\u015f\u0131y\u0131c\u0131s\u0131 il\u0259 m\u00fc\u0259yy\u0259n aras\u0131nda raz\u0131la\u015fma. Q\u0259zet h\u0259r s\u0259h\u0259r 5:00-a q\u0259d\u0259r \u00e7atd\u0131r\u0131lmal\u0131d\u0131r. \u018fks halda, da\u015f\u0131y\u0131c\u0131n\u0131n m\u00fckafat\u0131 azal\u0131r.<a href=\"https:\/\/az.chalized.com\/xidm%25C9%2599t-s%25C9%2599viyy%25C9%2599sin%25C9%2599-dair-sazisl%25C9%2599r-sla-haqqinda-m%25C9%2599lumat-%25C9%2599ld%25C9%2599-edin\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li><strong>R\u0259smi SLA (\u0130T)<\/strong>: \u015eirk\u0259t X, \u015eirk\u0259t Z il\u0259 veb-sayt hostinqi \u00fc\u00e7\u00fcn SLA ba\u011flay\u0131r. M\u00fcqavil\u0259d\u0259 sayt\u0131n 99% m\u00f6vcudlu\u011fu, texniki d\u0259st\u0259k \u00fc\u00e7\u00fcn 1 saatl\u0131q cavab v\u0259 m\u0259hdudiyy\u0259tl\u0259r \u00fc\u00e7\u00fcn qeyd olunur.<a href=\"https:\/\/az.chalized.com\/xidm%25C9%2599t-s%25C9%2599viyy%25C9%2599sin%25C9%2599-dair-sazisl%25C9%2599r-sla-haqqinda-m%25C9%2599lumat-%25C9%2599ld%25C9%2599-edin\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n\n\n\n<li><strong>Na\u011fd Pul T\u0259tbiqi SLA<\/strong>: \u00d6d\u0259ni\u015fl\u0259rin 24 saat \u0259rzind\u0259 i\u015fl\u0259nm\u0259si v\u0259 99.5% d\u0259qiqlik t\u0259l\u0259b olunur.<a href=\"https:\/\/www.emagia.com\/az\/resources\/glossary\/sla-in-cash-application\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>SLA-n\u0131n Haz\u0131rlanmas\u0131 Prosesi<\/strong><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Ehtiyaclar\u0131n M\u00fc\u0259yy\u0259nl\u0259\u015fdirilm\u0259si<\/strong>: M\u00fc\u015ft\u0259ri v\u0259 t\u0259chizat\u00e7\u0131 xidm\u0259t g\u00f6zl\u0259ntil\u0259rini m\u00fczakir\u0259 edir.<\/li>\n\n\n\n<li><strong>\u00d6l\u00e7\u00fcl\u0259 bil\u0259n Meyarlar\u0131n T\u0259yin Edilm\u0259si<\/strong>: M\u0259s\u0259l\u0259n, cavab, m\u00f6vcudluq faizi.<\/li>\n\n\n\n<li><strong>Dan\u0131\u015f\u0131klar<\/strong>: H\u0259r iki t\u0259r\u0259f\u0259 g\u00f6r\u0259 raz\u0131l\u0131\u011fa g\u0259lir.<\/li>\n\n\n\n<li><strong>S\u0259n\u0259din T\u0259rtibi<\/strong>: H\u00fcquqi v\u0259 d\u0259qiqlikl\u0259 m\u00fcqavil\u0259 yaz\u0131l\u0131r.<\/li>\n\n\n\n<li><strong>\u0130mza v\u0259 T\u0259tbiq<\/strong>: M\u00fcqavil\u0259 imzalan\u0131r v\u0259 performans izl\u0259m\u0259y\u0259 ba\u015flan\u0131r.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Az\u0259rbaycan Kontekstind\u0259 SLA<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Az\u0259rbaycanda SLA-lar daha \u00e7ox \u0130T, maliyy\u0259 v\u0259 telekommunikasiya sektorlar\u0131nda istifad\u0259 olunur. m\u00f6vzu:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Telekommunikasiya<\/strong>: \u0130nternet provayderl\u0259ri m\u00fc\u015ft\u0259riy\u0259 minimum s\u00fcr\u0259t v\u0259 ba\u011flant\u0131 sabitliyi v\u0259d edir.<\/li>\n\n\n\n<li><strong>Maliyy\u0259<\/strong>: Banklar \u00f6d\u0259ni\u015f sisteml\u0259rinin i\u015fl\u0259m\u0259 m\u00fcdd\u0259ti v\u0259 d\u0259qiqliyi \u00fc\u00e7\u00fcn SLA-lar t\u0259tbiq edir.<\/li>\n\n\n\n<li><strong>H\u00fcquqi aspektl\u0259r<\/strong>: Az\u0259rbaycan\u0131n M\u00fclki m\u0259hsullar\u0131 SLA kimi xidm\u0259t m\u00fcqavil\u0259l\u0259rini t\u0259nziml\u0259yir. M\u00fcqavil\u0259 il\u0259 ba\u011fl\u0131 sosial \u0259m\u0259liyyatlar \u00fc\u00e7\u00fcn vergi v\u0259 s\u0131\u011forta \u00f6d\u0259ni\u015fl\u0259ri d\u0259 xidm\u0259t al\u0131nmal\u0131d\u0131r.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Xidm\u0259t S\u0259viyy\u0259si M\u00fcqavil\u0259si (SLA) N\u0259dir v\u0259 Geni\u015f \u015e\u0259kil \u0130zah\u0131 SLA n\u0259dir?Xidm\u0259t S\u0259viyy\u0259si M\u00fcqavil\u0259si (SLA, Service Level Agreement) t\u0259chizat\u00e7\u0131 (xidm\u0259t t\u0259minat\u00e7\u0131s\u0131) il\u0259 avadanl\u0131qlar aras\u0131nda ba\u011flanan s\u0259n\u0259ddir ki, bu s\u0259n\u0259d xidm\u0259tinin keyfiyy\u0259tini, keyfiyy\u0259tini, vaxt parametrl\u0259rini v\u0259 dig\u0259r performans g\u00f6st\u0259ricil\u0259rini m\u00fc\u0259yy\u0259n edir. SLA, t\u0259hl\u00fck\u0259sizliyin g\u00f6zl\u0259ntil\u0259rinin qar\u015f\u0131s\u0131 al\u0131nmamas\u0131n\u0131 t\u0259min etm\u0259k v\u0259 xidm\u0259t\u00e7il\u0259rin idar\u0259 edilm\u0259sin\u0259 n\u0259zar\u0259t etm\u0259k. SLA-n\u0131n \u018fsas M\u0259qs\u0259dl\u0259ri [\u2026]<\/p>","protected":false},"author":1,"featured_media":5717,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[177],"class_list":["post-5716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-support","tag-sysadmin-2"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5716"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5716\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5717"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}