{"id":5549,"date":"2025-06-01T19:43:44","date_gmt":"2025-06-01T15:43:44","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5549"},"modified":"2025-07-07T16:58:50","modified_gmt":"2025-07-07T12:58:50","slug":"probleml%c9%99rin-idar%c9%99-olunmasi-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/probleml%c9%99rin-idar%c9%99-olunmasi-n%c9%99dir\/","title":{"rendered":"Probleml\u0259rin \u0130dar\u0259 Edilm\u0259si n\u0259dir?"},"content":{"rendered":"
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Probleml\u0259rin \u0130dar\u0259 Edilm\u0259si<\/strong> \u2013 \u0130T xidm\u0259t idar\u0259etm\u0259sind\u0259 (ITSM\/ITIL) xidm\u0259t hadis\u0259l\u0259rinin s\u0259b\u0259bl\u0259rini aradan qald\u0131rmaq<\/strong> h\u0259yata ke\u00e7irilir prosesdir. F\u0259rqli olaraq, Insident Management hadis\u0259ni tez b\u0259rpa etm\u0259y\u0259<\/strong>, Probleml\u0259rin \u0130dar\u0259 Edilm\u0259si is\u0259 t\u0259krarlanmas\u0131n dey\u0259 k\u00f6k s\u0259b\u0259bi (k\u00f6k s\u0259b\u0259b) tapma\u011fa<\/strong> \u00e7al\u0131\u015f\u0131r.<\/p>

\ud83d\udd0d Probleml\u0259rin \u0130dar\u0259 Edilm\u0259si n\u0259dir?<\/strong><\/h2>

  • Problem \u2014 bir v\u0259 ya bir ne\u00e7\u0259 hadis\u0259nin (insident) k\u00f6k s\u0259b\u0259binin ara\u015fd\u0131r\u0131lmas\u0131d\u0131r<\/strong>.<\/p><\/li>

  • M\u0259qs\u0259d \u2014 t\u0259krarlanan hadis\u0259l\u0259rin qar\u015f\u0131s\u0131n\u0131 almaq<\/strong> v\u0259 IT xidm\u0259tl\u0259rinin dayan\u0131ql\u0131\u011f\u0131n\u0131 t\u0259min edir<\/strong>.<\/p><\/li><\/ul>

    \ud83c\udfaf Problemin \u0130dar\u0259 Olunmas\u0131:<\/strong><\/h2>
    M\u0259qs\u0259d<\/th>\u0130zah<\/th><\/tr><\/thead>
    T\u0259krarlanan hadis\u0259l\u0259ri azaltmaq<\/td>Eyni problemi d\u0259f\u0259l\u0259rl\u0259 h\u0259ll etm\u0259k s\u0259b\u0259bini aradan qald\u0131rmaq<\/td><\/tr>
    K\u00f6k s\u0259b\u0259bl\u0259ri tapmaq<\/td>H\u0259r hans\u0131 daxilin niy\u0259 ba\u015f verdiyini t\u0259hlil etm\u0259k<\/td><\/tr>
    M\u00fcv\u0259qq\u0259ti h\u0259ll yollar\u0131 t\u0259klif etm\u0259k<\/td>Problem tam h\u0259ll olunana q\u0259d\u0259r m\u00fcv\u0259qq\u0259ti h\u0259ll yolu istifad\u0259 etm\u0259k<\/td><\/tr>
    T\u0259hlil n\u0259tic\u0259l\u0259rini s\u0259n\u0259dl\u0259\u015fdirm\u0259<\/td>T\u0259cr\u00fcb\u0259ni bilik bazas\u0131na daxil etm\u0259k (Knowledge Management il\u0259 birlikd\u0259)<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \u00a0<\/p>

    \ud83d\udd01 Problemin idar\u0259 edilm\u0259si prosesi (ITIL modeli \u00fczr\u0259):<\/strong><\/h2>
    M\u0259rh\u0259l\u0259<\/th>T\u0259sviri<\/th><\/tr><\/thead>
    1. Problem-in a\u015fkar edilm\u0259si<\/td>T\u0259krarlanan insident, major insidentd\u0259n sonra t\u0259hlil v\u0259 ya proaktiv monitorinq il\u0259 ba\u011fl\u0131 problem\u0259 \u00e7evrilir<\/td><\/tr>
    2. T\u0259snifat v\u0259 prioritetl\u0259\u015fdirm\u0259<\/td>Problem t\u0259snif edilir v\u0259 risk\u0259 \u0259sas\u0259n prioritet t\u0259yin olunur<\/td><\/tr>
    3. K\u00f6k s\u0259b\u0259b analizi (Root Cause Analysis \u2013 RCA)<\/td>\u201c5 Why\u201d metodu, Ishikawa (fishbone) diaqram\u0131 v\u0259 ya Fault Tree Analysis istifad\u0259 olunur<\/td><\/tr>
    4. \u00c7\u00f6z\u00fcm v\u0259 ya asan h\u0259ll<\/td>Tam h\u0259ll olmayana q\u0259d\u0259r daxilintl\u0259rin m\u00fcdafi\u0259si alan t\u0259dbirl\u0259r g\u00f6r\u00fcl\u00fcr<\/td><\/tr>
    5. H\u0259ll plan\u0131 v\u0259 t\u0259tbiq<\/td>Problem h\u0259ll edilir v\u0259 sisteml\u0259rd\u0259 d\u00fcz\u0259ldilirs\u0259, Change Management il\u0259 koordinasiya olunur<\/td><\/tr>
    6. Ba\u011flanma v\u0259 s\u0259n\u0259dl\u0259\u015fdirm\u0259<\/td>N\u0259tic\u0259 s\u0259n\u0259dl\u0259\u015fdirilir, Lessons Learned v\u0259 bilik bazas\u0131na \u0259lav\u0259 olunur<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \u00a0<\/p>

    \ud83d\udcca Problem v\u0259 Hadis\u0259 f\u0259rqi<\/strong><\/h2>
    X\u00fcsusiyy\u0259t<\/th>Hadis\u0259l\u0259rin \u0130dar\u0259 Edilm\u0259si<\/th>Probleml\u0259rin \u0130dar\u0259 Edilm\u0259si<\/th><\/tr><\/thead>
    M\u0259qs\u0259d<\/td>Tez b\u0259rpa<\/td>\u0259sas \u0259sas\u0131nda dayan\u0131r<\/td><\/tr>
    T\u0259krarlanma<\/td>T\u0259krarlana bil\u0259r<\/td>T\u0259krarlaman\u0131n al\u0131nmas\u0131 al\u0131r<\/td><\/tr>
    Fokus<\/td>Simptom<\/td>S\u0259b\u0259b<\/td><\/tr>
    N\u0259tic\u0259<\/td>Xidm\u0259t b\u0259rpas\u0131<\/td>Problem h\u0259ll olunur<\/td><\/tr><\/tbody><\/table><\/div><\/div>

    \ud83e\udde0 K\u00f6k S\u0259b\u0259b Analizi \u00fc\u00e7\u00fcn \u00fcsullar:<\/strong><\/h2>

    • 5 Niy\u0259 metod<\/strong><\/p><\/li>

    • Bal\u0131q s\u00fcm\u00fcy\u00fc diaqram\u0131 (\u0130\u015fikava)<\/strong><\/p><\/li>

    • X\u0259ta A\u011fac\u0131 T\u0259hlili<\/strong><\/p><\/li>

    • Pareto Analizi (80\/20 qaydas\u0131)<\/strong><\/p><\/li><\/ul>

      \ud83d\udee0\ufe0f \u018fl\u0259tl\u0259r (Tools):<\/strong><\/h2>

      • ServiceNow Probleml\u0259rinin \u0130dar\u0259 Edilm\u0259si<\/p><\/li>

      • iTop CMDB + Problem Modulu<\/p><\/li>

      • Jira Xidm\u0259t \u0130dar\u0259etm\u0259si<\/p><\/li>

      • BMC H\u0259ll Yolu<\/p><\/li>

      • ManageEngine ServiceDesk Plus<\/p><\/li>

      • \u2705 Faydalar\u0131:<\/h2>

        • T\u0259krarlanan insidentl\u0259rin t\u0259siri<\/p><\/li>

        • xidm\u0259t dayan\u0131ql\u0131\u011f\u0131n\u0131n artmas\u0131<\/p><\/li>

        • SLA t\u0259sirl\u0259rinin azald\u0131lmas\u0131<\/p><\/li>

        • \u0130T vasit\u0259l\u0259rinin effektiv istifad\u0259si<\/p><\/li>

        • Riskl\u0259rin a\u015fkarlanmas\u0131<\/p><\/li><\/ul>

          <\/li><\/ul>
          \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

          Problemin \u0130dar\u0259 Edilm\u0259si \u2013 \u0130T idar\u0259etm\u0259sind\u0259 (ITSM\/ITIL) xidm\u0259t hadis\u0259l\u0259rinin \u0259sas s\u0259b\u0259bl\u0259rini aradan qald\u0131rmaq xidm\u0259ti aradan qald\u0131rmaq m\u00fcmk\u00fcnd\u00fcr. F\u0259rqli olaraq, \u0130nsidentl\u0259rin \u0130dar\u0259 Olunmas\u0131 hadis\u0259ni tez b\u0259rpa etm\u0259k, Problem \u0130dar\u0259etm\u0259sini yenid\u0259n y\u00fckl\u0259m\u0259k \u00fc\u00e7\u00fcn k\u00f6k s\u0259b\u0259b (k\u00f6k s\u0259b\u0259b) tapma\u011fa \u00e7al\u0131\u015f\u0131r. \ud83d\udd0d Problem \u0130dar\u0259etm\u0259 n\u0259dir? Problem \u2014 bir v\u0259 ya bir ne\u00e7\u0259 hadis\u0259nin (insident) k\u00f6k s\u0259b\u0259binin ara\u015fd\u0131r\u0131lmas\u0131d\u0131r. M\u0259qs\u0259d [\u2026]<\/p>","protected":false},"author":1,"featured_media":5550,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-5549","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-support"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5549","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5549"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5549\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5550"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5549"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5549"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5549"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}