{"id":5543,"date":"2025-06-01T19:24:01","date_gmt":"2025-06-01T15:24:01","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5543"},"modified":"2025-07-07T16:58:46","modified_gmt":"2025-07-07T12:58:46","slug":"hadis%c9%99l%c9%99rin-idar%c9%99-edilm%c9%99si-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/hadis%c9%99l%c9%99rin-idar%c9%99-edilm%c9%99si-n%c9%99dir\/","title":{"rendered":"Hadis\u0259l\u0259rin idar\u0259 edilm\u0259si n\u0259dir?"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Hadis\u0259l\u0259rin \u0130dar\u0259 Edilm\u0259si<\/strong> (Hadis\u0259 \u0130dar\u0259etm\u0259si) \u2014 \u0130T xidm\u0259t idar\u0259etm\u0259si (ITSM) orqan\u0131 xidm\u0259tin normal f\u0259aliyy\u0259tinin m\u00fcmk\u00fcn q\u0259d\u0259r tez b\u0259rpa olunmas\u0131na<\/strong> d\u0259yi\u015fdirmi\u015f prosesdir. M\u0259qs\u0259d i\u015f\u00e7il\u0259rinin i\u015find\u0259 yaranan k\u0259sintil\u0259rin minimuma endirilm\u0259si<\/strong> v\u0259 biznesin davaml\u0131l\u0131\u011f\u0131n\u0131n qorunmas\u0131d\u0131r<\/strong>.<\/p>

\u00a0<\/p>

\ud83e\udde9 Hadis\u0259 n\u0259dir?<\/strong><\/h2>

Hadis\u0259<\/strong> \u2013 t\u0259yin edilm\u0259mi\u015f bir hadis\u0259 v\u0259 ya xidm\u0259tin k\u0259silm\u0259si v\u0259 ya xidm\u0259tin keyfiyy\u0259tinin a\u015fa\u011f\u0131 d\u00fc\u015fm\u0259si.
M\u0259s\u0259l\u0259n:<\/p>

  • Komp\u00fcter a\u00e7\u0131lm\u0131r<\/p><\/li>

  • Email i\u015fl\u0259mir<\/p><\/li>

  • Printer qo\u015fulmur<\/p><\/li>

  • internet ba\u011flant\u0131s\u0131 k\u0259silir<\/p><\/li>

  • ERP proqram\u0131 donur v\u0259 s.<\/p><\/li><\/ul>

    \u00a0<\/p>

    \ud83c\udfaf Insident Management-in \u0259sas\u0131<\/strong><\/h2>

    • \u0130T xidm\u0259tl\u0259rind\u0259 yaranan probleml\u0259r s\u00fcr\u0259tli \u015f\u0259kild\u0259<\/strong> a\u015fkarlamaq v\u0259 h\u0259ll etm\u0259k<\/p><\/li>

    • Normal i\u015f rejimi<\/strong> b\u0259rpa etm\u0259k<\/p><\/li>

    • \u0130stifad\u0259\u00e7il\u0259rin naraz\u0131l\u0131\u011f\u0131n\u0131 minimuma endirm\u0259k<\/strong><\/p><\/li>

    • Xidm\u0259t S\u0259viyy\u0259si Sazi\u015fi (SLA)<\/strong>-lara uy\u011fun olaraq xidm\u0259t g\u00f6st\u0259rir<\/p><\/li><\/ul>

      \u0130nsident \u0130dar\u0259etm\u0259 prosesl\u0259ri (ITIL) \u00fczr\u0259<\/strong><\/h2>
      M\u0259rh\u0259l\u0259<\/th>T\u0259sviri<\/th><\/tr><\/thead>
      1. Hadis\u0259nin h\u0259yata ke\u00e7irilm\u0259si (Logging)<\/strong><\/td>\u0130stifad\u0259\u00e7i hadis\u0259ni HelpDesk-\u0259 bildirir (telefon, email, portal v\u0259 s.)<\/td><\/tr>
      2. T\u0259snifat (Categorization)<\/strong><\/td>Hadis\u0259 n\u00f6v\u00fc, t\u0259sir sah\u0259si v\u0259 prioritet t\u0259yin olunur<\/td><\/tr>
      3. T\u0259sdiql\u0259m\u0259 v\u0259 ilkin qiym\u0259tl\u0259ndirm\u0259 (\u0130lkin Diaqnoz)<\/strong><\/td>t\u0259hl\u00fck\u0259sizlik v\u0259 texniki qruplar ilkin bax\u0131\u015f<\/td><\/tr>
      4. Eskalasiya (\u018fg\u0259r t\u0259l\u0259b olunarsa)<\/strong><\/td>Laz\u0131m olan m\u00fct\u0259x\u0259ssis m\u00fct\u0259x\u0259ssis v\u0259 ya 2-ci s\u0259viyy\u0259y\u0259 qoyulur<\/td><\/tr>
      5. H\u0259ll v\u0259 b\u0259rpa (Resolution and Recovery)<\/strong><\/td>S\u0259b\u0259b tap\u0131l\u0131r, xidm\u0259t b\u0259rpa olunur<\/td><\/tr>
      6. Ba\u011flanma (Ba\u011flanma)<\/strong><\/td>Hadis\u0259 s\u0259n\u0259dl\u0259\u015fdirilir v\u0259 istifad\u0259y\u0259 verilm\u0259 g\u00f6nd\u0259rilir<\/td><\/tr><\/tbody><\/table>

      \u0130stifad\u0259 edil\u0259n \u0259l\u0259tl\u0259r<\/strong><\/h2>

      • ServiceNow<\/strong><\/p><\/li>

      • iTop<\/strong><\/p><\/li>

      • Jira Xidm\u0259t \u0130dar\u0259etm\u0259si<\/strong><\/p><\/li>

      • \u0130dar\u0259etm\u0259 M\u00fch\u0259rriki<\/strong><\/p><\/li>

      • T\u0259z\u0259Service<\/strong><\/p><\/li>

      • GLPI<\/strong><\/p><\/li><\/ul>

        \ud83d\udcca Faydalar\u0131<\/strong><\/h2>

        \u2705 xidm\u0259t m\u0259nt\u0259q\u0259l\u0259rinin tez b\u0259rpas\u0131
        \u2705 M\u00fc\u015ft\u0259ri \u0259ld\u0259iyy\u0259tinin yax\u0131nl\u0131\u011f\u0131nda
        \u2705 SLA-n\u0131n yerin\u0259 yetirilm\u0259si
        \u2705 T\u0259krarlanan probleml\u0259rin a\u015fkarlanmas\u0131
        \u2705 KPI v\u0259 statistik analiz \u00fc\u00e7\u00fcn m\u0259lumat bazas\u0131<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

        Incident Management (Hadis\u0259 \u0130dar\u0259etm\u0259si) \u2014 IT xidm\u0259t idar\u0259etm\u0259si (ITSM) v\u0259ziyy\u0259td\u0259 xidm\u0259tin normal f\u0259aliyy\u0259tinin m\u00fcmk\u00fcn q\u0259d\u0259r tez b\u0259rpa edilm\u0259sin\u0259 y\u00f6n\u0259ldilmi\u015f prosesdir. M\u0259qs\u0259d i\u015f\u00e7il\u0259rinin i\u015find\u0259 yaranan k\u0259sintil\u0259rin minimuma endirilm\u0259si v\u0259 biznesin davaml\u0131l\u0131\u011f\u0131n\u0131n qorunmas\u0131d\u0131r. \ud83e\udde9 Hadis\u0259 n\u0259dir? Incident \u2013 planla\u015fd\u0131r\u0131lmam\u0131\u015f bir hadis\u0259 v\u0259 ya xidm\u0259tin k\u0259silm\u0259si v\u0259 ya xidm\u0259t keyfiyy\u0259tinin a\u015fa\u011f\u0131 d\u00fc\u015fm\u0259si.M\u0259s\u0259l\u0259n: Komp\u00fcter a\u00e7\u0131lm\u0131r Email i\u015fl\u0259dilib [\u2026]<\/p>","protected":false},"author":1,"featured_media":5548,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-5543","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-support"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5543"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5543\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5548"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5543"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5543"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}