{"id":5526,"date":"2025-06-01T18:42:32","date_gmt":"2025-06-01T14:42:32","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5526"},"modified":"2025-07-07T16:58:40","modified_gmt":"2025-07-07T12:58:40","slug":"change-request-itsm-s%c9%99n%c9%99di","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/change-request-itsm-s%c9%99n%c9%99di\/","title":{"rendered":"Change request \u0130TSM s\u0259n\u0259di"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5526\" class=\"elementor elementor-5526\">\n\t\t\t\t<div class=\"elementor-element elementor-element-457267c e-flex e-con-boxed e-con e-parent\" data-id=\"457267c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcacb0 elementor-widget elementor-widget-text-editor\" data-id=\"6dcacb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"263\">A\u015fa\u011f\u0131da bir <strong data-start=\"12\" data-end=\"51\">D\u0259yi\u015fiklik Sor\u011fusu (D\u0259yi\u015fiklik Sor\u011fusu)<\/strong> \u00fc\u00e7\u00fcn n\u00fcmun\u0259vi <strong data-start=\"66\" data-end=\"88\">ITSM s\u0259n\u0259d formas\u0131<\/strong> t\u0259qdim edir\u0259m. Bu s\u0259n\u0259d ITIL standartlar\u0131na uy\u011fun \u015f\u0259kild\u0259 haz\u0131rlanm\u0131\u015f v\u0259 iTop, ServiceNow, Jira Service Management kimi ITSM sisteml\u0259rind\u0259 istifad\u0259 olunan formatlara uy\u011fundur.<\/p><hr data-start=\"265\" data-end=\"268\" \/><h2 data-start=\"270\" data-end=\"322\">\ud83d\udcdd <strong data-start=\"276\" data-end=\"322\">D\u0259yi\u015fiklik Sor\u011fusu (D\u0259yi\u015fiklik Sor\u011fusu) S\u0259n\u0259di<\/strong><\/h2><hr data-start=\"324\" data-end=\"327\" \/><h3 data-start=\"329\" data-end=\"369\">\ud83d\udccc 1. <strong data-start=\"339\" data-end=\"369\">M\u0259lumatlar\u0131 d\u0259yi\u015fdirin<\/strong><\/h3><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"371\" data-end=\"1008\"><thead data-start=\"371\" data-end=\"390\"><tr data-start=\"371\" data-end=\"390\"><th data-start=\"371\" data-end=\"379\" data-col-size=\"sm\">B\u00f6lm\u0259<\/th><th data-start=\"379\" data-end=\"390\" data-col-size=\"xl\">M\u0259lumat<\/th><\/tr><\/thead><tbody data-start=\"411\" data-end=\"1008\"><tr data-start=\"411\" data-end=\"452\"><td data-start=\"411\" data-end=\"435\" data-col-size=\"sm\"><strong data-start=\"413\" data-end=\"434\">Sor\u011fu ID-sini d\u0259yi\u015fdirin<\/strong><\/td><td data-col-size=\"xl\" data-start=\"435\" data-end=\"452\">CR-2025-00123<\/td><\/tr><tr data-start=\"453\" data-end=\"508\"><td data-start=\"453\" data-end=\"475\" data-col-size=\"sm\"><strong data-start=\"455\" data-end=\"474\">D\u0259yi\u015fiklik N\u00f6v\u00fc<\/strong><\/td><td data-col-size=\"xl\" data-start=\"475\" data-end=\"508\">Standart \/ F\u00f6vq\u0259lad\u0259 \/ Normal<\/td><\/tr><tr data-start=\"509\" data-end=\"559\"><td data-start=\"509\" data-end=\"522\" data-col-size=\"sm\"><strong data-start=\"511\" data-end=\"521\">Ba\u015fl\u0131q<\/strong><\/td><td data-start=\"522\" data-end=\"559\" data-col-size=\"xl\">Yeni antivirus sistemi t\u0259tbiqi<\/td><\/tr><tr data-start=\"560\" data-end=\"764\"><td data-start=\"560\" data-end=\"573\" data-col-size=\"sm\"><strong data-start=\"562\" data-end=\"572\">T\u0259svir<\/strong><\/td><td data-col-size=\"xl\" data-start=\"573\" data-end=\"764\">Cari antivirus proqram\u0131 d\u0259yi\u015fdiril\u0259r\u0259k daha m\u00fcasir v\u0259 performansl\u0131 bir sisteml\u0259 \u0259v\u0259z olunacaq (Bitdefender Business Security). D\u0259yi\u015fiklik server v\u0259 komp\u00fcterl\u0259rini qura\u015fd\u0131r\u0131r.<\/td><\/tr><tr data-start=\"765\" data-end=\"802\"><td data-start=\"765\" data-end=\"786\" data-col-size=\"sm\"><strong data-start=\"767\" data-end=\"785\">D\u0259yi\u015fiklik Meneceri<\/strong><\/td><td data-col-size=\"xl\" data-start=\"786\" data-end=\"802\">Elvin \u018fliyev<\/td><\/tr><tr data-start=\"803\" data-end=\"878\"><td data-start=\"803\" data-end=\"825\" data-col-size=\"sm\"><strong data-start=\"805\" data-end=\"824\">T\u0259l\u0259b ed\u0259n \u015f\u0259xsl\u0259r<\/strong><\/td><td data-col-size=\"xl\" data-start=\"825\" data-end=\"878\">V\u00fcsal M\u0259mm\u0259dov \u2013 \u0130T \u00fczr\u0259 m\u00fct\u0259x\u0259ssis<\/td><\/tr><tr data-start=\"879\" data-end=\"920\"><td data-start=\"879\" data-end=\"904\" data-col-size=\"sm\"><strong data-start=\"881\" data-end=\"903\">T\u0259l\u0259b olunan tarix<\/strong><\/td><td data-col-size=\"xl\" data-start=\"904\" data-end=\"920\">10 iyun 2025<\/td><\/tr><tr data-start=\"921\" data-end=\"971\"><td data-start=\"921\" data-end=\"955\" data-col-size=\"sm\"><strong data-start=\"923\" data-end=\"954\">planla\u015fd\u0131r\u0131lm\u0131\u015f icra tarixi<\/strong><\/td><td data-col-size=\"xl\" data-start=\"955\" data-end=\"971\">15 iyun 2025<\/td><\/tr><tr data-start=\"972\" data-end=\"1008\"><td data-start=\"972\" data-end=\"992\" data-col-size=\"sm\"><strong data-start=\"974\" data-end=\"991\">T\u0259sdiq tarixi<\/strong><\/td><td data-col-size=\"xl\" data-start=\"992\" data-end=\"1008\">05 iyun 2025<\/td><\/tr><\/tbody><\/table><h3 data-start=\"1288\" data-end=\"1330\">\u00a0<\/h3><h3 data-start=\"1288\" data-end=\"1330\">\ud83e\udde9 3. <strong data-start=\"1298\" data-end=\"1330\">Riskl\u0259rin qiym\u0259tl\u0259ndirilm\u0259si<\/strong><\/h3><p>\u00a0<\/p><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1332\" data-end=\"1640\"><thead data-start=\"1332\" data-end=\"1365\"><tr data-start=\"1332\" data-end=\"1365\"><th data-start=\"1332\" data-end=\"1339\" data-col-size=\"sm\">Risk<\/th><th data-start=\"1339\" data-end=\"1349\" data-col-size=\"sm\">Ehtimal<\/th><th data-start=\"1349\" data-end=\"1357\" data-col-size=\"sm\">T\u0259sir<\/th><th data-start=\"1357\" data-end=\"1365\" data-col-size=\"sm\">Qeyd<\/th><\/tr><\/thead><tbody data-start=\"1400\" data-end=\"1640\"><tr data-start=\"1400\" data-end=\"1487\"><td data-start=\"1400\" data-end=\"1432\" data-col-size=\"sm\">M\u0259lumat itkisinin ba\u015f verm\u0259si<\/td><td data-col-size=\"sm\" data-start=\"1432\" data-end=\"1439\">Orta<\/td><td data-col-size=\"sm\" data-start=\"1439\" data-end=\"1448\">Y\u00fcks\u0259k<\/td><td data-col-size=\"sm\" data-start=\"1448\" data-end=\"1487\">Qura\u015fd\u0131rmadan \u0259vv\u0259l backup al\u0131nacaq<\/td><\/tr><tr data-start=\"1488\" data-end=\"1571\"><td data-start=\"1488\" data-end=\"1520\" data-col-size=\"sm\">Antivirus sistemind\u0259 nasazl\u0131q<\/td><td data-col-size=\"sm\" data-start=\"1520\" data-end=\"1528\">A\u015fa\u011f\u0131<\/td><td data-col-size=\"sm\" data-start=\"1528\" data-end=\"1535\">Orta<\/td><td data-col-size=\"sm\" data-start=\"1535\" data-end=\"1571\">Pilot test \u0259sas\u0131nda<\/td><\/tr><tr data-start=\"1572\" data-end=\"1640\"><td data-start=\"1572\" data-end=\"1595\" data-col-size=\"sm\">Qura\u015fd\u0131rma gecikm\u0259si<\/td><td data-col-size=\"sm\" data-start=\"1595\" data-end=\"1602\">Orta<\/td><td data-col-size=\"sm\" data-start=\"1602\" data-end=\"1610\">A\u015fa\u011f\u0131<\/td><td data-col-size=\"sm\" data-start=\"1610\" data-end=\"1640\">Resurs planlamas\u0131 apar\u0131l\u0131b<\/td><\/tr><\/tbody><\/table><h3 data-start=\"1647\" data-end=\"1688\">\u00a0<\/h3><h3 data-start=\"1647\" data-end=\"1688\">\ud83d\udd01 4. <strong data-start=\"1657\" data-end=\"1688\">Geri d\u00f6nm\u0259 (Geri d\u00f6nm\u0259) plan\u0131<\/strong><\/h3><p>\u00a0<\/p><p data-start=\"1690\" data-end=\"1721\">bel\u0259 u\u011fursuz olarsa:<\/p><ul data-start=\"1722\" data-end=\"1922\"><li data-start=\"1722\" data-end=\"1787\"><p data-start=\"1724\" data-end=\"1787\">\u018fvv\u0259lki antivirus sistemi (ESET) 24 saat \u0259rzind\u0259 b\u0259rpa olunacaq<\/p><\/li><li data-start=\"1788\" data-end=\"1848\"><p data-start=\"1790\" data-end=\"1848\">Backup olan sisteml\u0259r v\u0259ziyy\u0259t\u0259 qaytar\u0131lacaq<\/p><\/li><li data-start=\"1849\" data-end=\"1922\"><p data-start=\"1851\" data-end=\"1922\">Hadis\u0259 \u201cMay Incident\u201d kimi izl\u0259n\u0259c\u0259k v\u0259 bax\u0131lacaq<\/p><\/li><\/ul><h3 data-start=\"1929\" data-end=\"1974\">\u00a0<\/h3><h3 data-start=\"1929\" data-end=\"1974\">\ud83d\udcc5 5. <strong data-start=\"1939\" data-end=\"1974\">C\u0259dv\u0259li d\u0259yi\u015fdirin (Zaman c\u0259dv\u0259li)<\/strong><\/h3><p>\u00a0<\/p><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"1976\" data-end=\"2268\"><thead data-start=\"1976\" data-end=\"2009\"><tr data-start=\"1976\" data-end=\"2009\"><th data-start=\"1976\" data-end=\"1987\" data-col-size=\"sm\">Aktivlik<\/th><th data-start=\"1987\" data-end=\"1995\" data-col-size=\"sm\">Tarix<\/th><th data-start=\"1995\" data-end=\"2009\" data-col-size=\"sm\">M\u0259sul \u015f\u0259xsl\u0259r<\/th><\/tr><\/thead><tbody data-start=\"2045\" data-end=\"2268\"><tr data-start=\"2045\" data-end=\"2108\"><td data-start=\"2045\" data-end=\"2066\" data-col-size=\"sm\">Haz\u0131rl\u0131q m\u0259rt\u0259b\u0259si<\/td><td data-col-size=\"sm\" data-start=\"2066\" data-end=\"2081\">08 iyun 2025<\/td><td data-col-size=\"sm\" data-start=\"2081\" data-end=\"2108\">T\u0259hl\u00fck\u0259sizlik komandas\u0131<\/td><\/tr><tr data-start=\"2109\" data-end=\"2163\"><td data-start=\"2109\" data-end=\"2128\" data-col-size=\"sm\">Qura\u015fd\u0131rma testi<\/td><td data-col-size=\"sm\" data-start=\"2128\" data-end=\"2143\">10 iyun 2025<\/td><td data-col-size=\"sm\" data-start=\"2143\" data-end=\"2163\">IT texnika h\u0259yat\u0131<\/td><\/tr><tr data-start=\"2164\" data-end=\"2215\"><td data-start=\"2164\" data-end=\"2182\" data-col-size=\"sm\">\u018fsas d\u0259yi\u015fiklik<\/td><td data-col-size=\"sm\" data-start=\"2182\" data-end=\"2197\">15 iyun 2025<\/td><td data-col-size=\"sm\" data-start=\"2197\" data-end=\"2215\">D\u0259yi\u015fiklik Meneceri<\/td><\/tr><tr data-start=\"2216\" data-end=\"2268\"><td data-start=\"2216\" data-end=\"2229\" data-col-size=\"sm\">Monitorinq<\/td><td data-col-size=\"sm\" data-start=\"2229\" data-end=\"2247\">15\u201320 iyun 2025<\/td><td data-col-size=\"sm\" data-start=\"2247\" data-end=\"2268\">N\u0259zar\u0259t komandas\u0131<\/td><\/tr><\/tbody><\/table><\/div><\/div><h3 data-start=\"2275\" data-end=\"2310\">\u00a0<\/h3><h3 data-start=\"2275\" data-end=\"2310\">\u2705 6. <strong data-start=\"2284\" data-end=\"2310\">T\u0259sdiq v\u0259 raz\u0131la\u015fd\u0131rma<\/strong><\/h3><p>\u00a0<\/p><div class=\"_tableContainer_16hzy_1\"><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"2312\" data-end=\"2559\"><thead data-start=\"2312\" data-end=\"2351\"><tr data-start=\"2312\" data-end=\"2351\"><th data-start=\"2312\" data-end=\"2324\" data-col-size=\"sm\">Ad, Soyad<\/th><th data-start=\"2324\" data-end=\"2333\" data-col-size=\"sm\">V\u0259zif\u0259<\/th><th data-start=\"2333\" data-end=\"2342\" data-col-size=\"sm\">Status<\/th><th data-start=\"2342\" data-end=\"2351\" data-col-size=\"sm\">Tarix<\/th><\/tr><\/thead><tbody data-start=\"2393\" data-end=\"2559\"><tr data-start=\"2393\" data-end=\"2454\"><td data-start=\"2393\" data-end=\"2408\" data-col-size=\"sm\">Elvin \u018fliyev<\/td><td data-col-size=\"sm\" data-start=\"2408\" data-end=\"2425\">D\u0259yi\u015fiklik Meneceri<\/td><td data-col-size=\"sm\" data-start=\"2425\" data-end=\"2440\">\u2714 T\u0259sdiql\u0259ndi<\/td><td data-col-size=\"sm\" data-start=\"2440\" data-end=\"2454\">05.06.2025<\/td><\/tr><tr data-start=\"2455\" data-end=\"2509\"><td data-start=\"2455\" data-end=\"2473\" data-col-size=\"sm\">Sevinc H\u0259s\u0259nova<\/td><td data-col-size=\"sm\" data-start=\"2473\" data-end=\"2480\">CISO<\/td><td data-col-size=\"sm\" data-start=\"2480\" data-end=\"2495\">\u2714 T\u0259sdiql\u0259ndi<\/td><td data-col-size=\"sm\" data-start=\"2495\" data-end=\"2509\">05.06.2025<\/td><\/tr><tr data-start=\"2510\" data-end=\"2559\"><td data-start=\"2510\" data-end=\"2524\" data-col-size=\"sm\">\u018fli N\u0259c\u0259fov<\/td><td data-col-size=\"sm\" data-start=\"2524\" data-end=\"2530\">CIO<\/td><td data-col-size=\"sm\" data-start=\"2530\" data-end=\"2545\">\u2714 T\u0259sdiql\u0259ndi<\/td><td data-col-size=\"sm\" data-start=\"2545\" data-end=\"2559\">05.06.2025<\/td><\/tr><\/tbody><\/table><\/div><\/div><\/div><h3 data-start=\"2566\" data-end=\"2604\"><br \/>\ud83d\udcca 7. <strong data-start=\"2576\" data-end=\"2604\">\u018flav\u0259 qeydl\u0259r v\u0259 \u015f\u0259rhl\u0259r<\/strong><\/h3><p>\u00a0<\/p><blockquote data-start=\"2606\" data-end=\"2825\"><p data-start=\"2608\" data-end=\"2825\">bu \u0259sas t\u0259\u015fkilat\u0131n iqtisadi siyas\u0259tini g\u00fccl\u0259ndirm\u0259k m\u0259qs\u0259di da\u015f\u0131y\u0131r. \u018fvv\u0259lki sistemd\u0259 a\u015fkar edil\u0259n antivirus proqramlar\u0131 yeni sistem\u0259 ke\u00e7id prioritet olaraq qiym\u0259tl\u0259ndirilmi\u015fdir.<\/p><\/blockquote><div class=\"_tableWrapper_16hzy_14 group flex w-fit flex-col-reverse\" tabindex=\"-1\"><hr data-start=\"1924\" data-end=\"1927\" \/><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f24f40 e-flex e-con-boxed e-con e-parent\" data-id=\"5f24f40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33eb14a elementor-widget elementor-widget-wp-widget-custom_html\" data-id=\"33eb14a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-custom_html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5>D\u0259yi\u015fdirm\u0259 sor\u011fusu docx<\/h5><div class=\"textwidget custom-html-widget\"><a href=\"https:\/\/jsnet.biz\/wp-content\/docs\/Change_Request_Senedi.docx\">S\u0259n\u0259di y\u00fckl\u0259<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A\u015fa\u011f\u0131da bir Change Request (D\u0259yi\u015fiklik Sor\u011fusu) \u00fc\u00e7\u00fcn n\u00fcmun\u0259vi ITSM s\u0259n\u0259di \u00fc\u00e7\u00fcn t\u0259qdim edir\u0259m. Bu s\u0259n\u0259d ITIL standartlar\u0131na uy\u011fun \u015f\u0259kild\u0259 haz\u0131rlanm\u0131\u015f v\u0259 iTop, ServiceNow, Jira Service Management kimi ITSM sisteml\u0259rind\u0259 istifad\u0259 olunan formatlara uy\u011fundur. \ud83d\udcdd Change Request (D\u0259yi\u015fiklik Sor\u011fusu) S\u0259n\u0259di \ud83d\udccc 1. Change Request M\u0259lumatlar\u0131 B\u00f6lm\u0259 M\u0259lumat Change Request ID CR-2025-00123 D\u0259yi\u015fiklik N\u00f6v\u00fc Standart \/ F\u00f6vq\u0259lad\u0259 [\u2026]<\/p>","protected":false},"author":1,"featured_media":5527,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[19],"tags":[],"class_list":["post-5526","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-support"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5526","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5526"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5526\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5527"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5526"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5526"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5526"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}