{"id":5401,"date":"2025-05-22T17:11:14","date_gmt":"2025-05-22T13:11:14","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5401"},"modified":"2025-07-07T16:56:34","modified_gmt":"2025-07-07T12:56:34","slug":"itsm-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/itsm-n%c9%99dir\/","title":{"rendered":"ITSM N\u0259dir?"},"content":{"rendered":"
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ITSM<\/strong> \u2014 \u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si<\/strong> (\u0130nformasiya Texnologiyalar\u0131 xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) edilm\u0259si. Bu, t\u0259\u015fkilatlarda informasiya texnologiyalar\u0131 (\u0130T) xidm\u0259tl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259qdim edilm\u0259si, idar\u0259 edilm\u0259si v\u0259 davaml\u0131 inki\u015faf\u0131n\u0131 t\u0259min ed\u0259n bir yana\u015fmad\u0131r.<\/p>

ITSM n\u0259 \u00fc\u00e7\u00fcn istifad\u0259 olunur?<\/h3>

ITSM-in \u0259sas m\u0259qs\u0259di, i\u015f\u00e7il\u0259rin\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, ist\u0259rs\u0259 d\u0259 sifari\u015f) etibarl\u0131, effektiv v\u0259 h\u0259lli \u0130T xidm\u0259tl\u0259ri<\/strong> t\u0259qdim etm\u0259kdir. Bu, h\u0259m\u00e7inin \u0130T resurslar\u0131n\u0131n optimal istifad\u0259sini t\u0259min etm\u0259k v\u0259 istifad\u0259nin azald\u0131lmas\u0131na k\u00f6m\u0259k edir.<\/p>

ITSM-in \u0259sas komponentl\u0259ri:<\/h3>

  1. Xidm\u0259t Sor\u011fular\u0131n\u0131n \u0130dar\u0259 Edilm\u0259si (Service Request Management)<\/strong><\/p>

    • \u0130stifad\u0259\u00e7il\u0259rin yeni avadanl\u0131q, proqram v\u0259 ya dig\u0259r \u0130T xidm\u0259tl\u0259ri \u00fc\u00e7\u00fcn m\u00fcraci\u0259tl\u0259ri idar\u0259 edir.<\/p><\/li><\/ul><\/li>

    • \u0130nsidentl\u0259rin \u0130dar\u0259 Edilm\u0259si (\u0130nsident Management)<\/strong><\/p>

      • Sistem nasazl\u0131\u011f\u0131 v\u0259 ya xidm\u0259t k\u0259silm\u0259si kimi probleml\u0259r tez bir zamanda uzaqdan.<\/p><\/li><\/ul><\/li>

      • Problem \u0130dar\u0259etm\u0259si (Problem \u0130dar\u0259etm\u0259)<\/strong><\/p>

        • T\u0259krarlanan nasazl\u0131qlar\u0131n \u0259sas s\u0259b\u0259bl\u0259rini analiz edib, uzunm\u00fcdd\u0259tli h\u0259ll yollar\u0131n\u0131 tapmaq.<\/p><\/li><\/ul><\/li>

        • D\u0259yi\u015fiklikl\u0259rin \u0130dar\u0259 Edilm\u0259si (Change Management)<\/strong><\/p>

          • Yeni sisteml\u0259rin, yenil\u0259m\u0259l\u0259rin v\u0259 ya d\u0259yi\u015fiklikl\u0259rin minimuma endir\u0259r\u0259k riskini art\u0131r\u0131r.<\/p><\/li><\/ul><\/li>

          • Konfiqurasiya v\u0259 Aktiv \u0130dar\u0259etm\u0259 (Configuration & Asset Management)<\/strong><\/p>

            • \u0130T aktivl\u0259rinin (komp\u00fcter, server, proqram t\u0259minat\u0131 v\u0259 s.) qeydiyyat\u0131 v\u0259 izl\u0259nm\u0259si.<\/p><\/li><\/ul><\/li><\/ol>

              Populyar ITSM \u00c7\u0259r\u00e7iv\u0259l\u0259ri:<\/h3>

              • ITIL (\u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131)<\/strong> \u2013 \u018fn m\u0259\u015fhur ITSM \u00e7\u0259r\u00e7iv\u0259sidir.<\/p><\/li>

              • COBIT<\/strong><\/p><\/li>

              • ISO\/IEC 20000<\/strong> \u2013 \u0130T xidm\u0259tl\u0259rinin idar\u0259 edilm\u0259si \u00fc\u00e7\u00fcn beyn\u0259lxalq standart.<\/p><\/li><\/ul>

                ITSM \u018fl\u0259tl\u0259ri:<\/h3>

                • ServiceNow<\/strong><\/p><\/li>

                • Jira Xidm\u0259t \u0130dar\u0259etm\u0259si<\/strong><\/p><\/li>

                • BMC H\u0259ll Yolu<\/strong><\/p><\/li>

                • T\u0259z\u0259 xidm\u0259t<\/strong><\/p><\/li>

                • ManageEngine ServiceDesk Plus<\/strong><\/p><\/li><\/ul>

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                  ITSM \u2014 \u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tinin \u0130dar\u0259 edilm\u0259si (\u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) qurulmas\u0131. Bu, t\u0259\u015fkilatlarda informasiya texnologiyalar\u0131 (\u0130T) xidm\u0259tl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259qdim edilm\u0259si, idar\u0259 edilm\u0259si v\u0259 davaml\u0131 inki\u015faf\u0131n\u0131 t\u0259min ed\u0259n bir yana\u015fmad\u0131r. ITSM n\u0259 \u00fc\u00e7\u00fcn istifad\u0259 olunur? ITSM-in \u0259sas m\u0259qs\u0259di, i\u015f\u00e7il\u0259rin\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, istifad\u0259s\u0259 d\u0259 g\u00fccl\u00fc) etibarl\u0131 v\u0259 effektiv \u0130T xidm\u0259tl\u0259ri t\u0259qdim etm\u0259kdir. Bu, h\u0259m\u00e7inin [\u2026]<\/p>","protected":false},"author":1,"featured_media":5411,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5401"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5401\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5411"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}