{"id":5401,"date":"2025-05-22T17:11:14","date_gmt":"2025-05-22T13:11:14","guid":{"rendered":"https:\/\/jsnet.biz\/?p=5401"},"modified":"2025-07-07T16:56:34","modified_gmt":"2025-07-07T12:56:34","slug":"itsm-n%c9%99dir","status":"publish","type":"post","link":"https:\/\/jsnet.biz\/az\/itsm-n%c9%99dir\/","title":{"rendered":"ITSM N\u0259dir?"},"content":{"rendered":"
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ITSM<\/strong> \u2014 Information Technology Service Management<\/strong> (\u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) dem\u0259kdir. Bu, t\u0259\u015fkilatlarda informasiya texnologiyalar\u0131 (\u0130T) xidm\u0259tl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259qdim olunmas\u0131, idar\u0259 olunmas\u0131 v\u0259 davaml\u0131 inki\u015faf\u0131n\u0131 \u0259hat\u0259 ed\u0259n bir yana\u015fmad\u0131r.<\/p>

ITSM n\u0259 \u00fc\u00e7\u00fcn istifad\u0259 olunur?<\/h3>

ITSM-in \u0259sas m\u0259qs\u0259di, istifad\u0259\u00e7il\u0259r\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, ist\u0259rs\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r) etibarl\u0131, effektiv v\u0259 keyfiyy\u0259tli \u0130T xidm\u0259tl\u0259ri<\/strong> t\u0259qdim etm\u0259kdir. Bu, h\u0259m\u00e7inin \u0130T resurslar\u0131n\u0131n optimal istifad\u0259sini t\u0259min etm\u0259y\u0259 v\u0259 x\u0259rcl\u0259rin azald\u0131lmas\u0131na k\u00f6m\u0259k edir.<\/p>

ITSM-in \u0259sas komponentl\u0259ri:<\/h3>

  1. Xidm\u0259t Sor\u011fular\u0131n\u0131n \u0130dar\u0259 Edilm\u0259si (Service Request Management)<\/strong><\/p>

    • \u0130stifad\u0259\u00e7il\u0259rin yeni avadanl\u0131q, proqram v\u0259 ya dig\u0259r \u0130T xidm\u0259tl\u0259ri \u00fc\u00e7\u00fcn m\u00fcraci\u0259tl\u0259rini idar\u0259 edir.<\/p><\/li><\/ul><\/li>

    • \u0130nsidentl\u0259rin \u0130dar\u0259 Edilm\u0259si (Incident Management)<\/strong><\/p>

      • Sistem nasazl\u0131\u011f\u0131 v\u0259 ya xidm\u0259t k\u0259silm\u0259si kimi probleml\u0259ri tez bir zamanda aradan qald\u0131rmaq.<\/p><\/li><\/ul><\/li>

      • Problem \u0130dar\u0259etm\u0259si (Problem Management)<\/strong><\/p>

        • T\u0259krarlanan nasazl\u0131qlar\u0131n \u0259sas s\u0259b\u0259bl\u0259rini analiz edib, uzunm\u00fcdd\u0259tli h\u0259ll yollar\u0131n\u0131 tapmaq.<\/p><\/li><\/ul><\/li>

        • D\u0259yi\u015fiklikl\u0259rin \u0130dar\u0259 Edilm\u0259si (Change Management)<\/strong><\/p>

          • Yeni sisteml\u0259rin, yenil\u0259m\u0259l\u0259rin v\u0259 ya d\u0259yi\u015fiklikl\u0259rin riskl\u0259rini minimuma endir\u0259r\u0259k h\u0259yata ke\u00e7irilm\u0259si.<\/p><\/li><\/ul><\/li>

          • Konfiqurasiya v\u0259 Aktiv \u0130dar\u0259etm\u0259si (Configuration & Asset Management)<\/strong><\/p>

            • \u0130T aktivl\u0259rinin (komp\u00fcter, server, proqram t\u0259minat\u0131 v\u0259 s.) qeydiyyat\u0131 v\u0259 izl\u0259nm\u0259si.<\/p><\/li><\/ul><\/li><\/ol>

              Populyar ITSM \u00c7\u0259r\u00e7iv\u0259l\u0259ri:<\/h3>

              • ITIL (\u0130nformasiya Texnologiyalar\u0131 \u0130nfrastruktur Kitabxanas\u0131)<\/strong> \u2013 \u018fn m\u0259\u015fhur ITSM \u00e7\u0259r\u00e7iv\u0259sidir.<\/p><\/li>

              • COBIT<\/strong><\/p><\/li>

              • ISO\/IEC 20000<\/strong> \u2013 IT xidm\u0259tl\u0259rinin idar\u0259 olunmas\u0131 \u00fc\u00e7\u00fcn beyn\u0259lxalq standart.<\/p><\/li><\/ul>

                ITSM Al\u0259tl\u0259ri:<\/h3>

                • ServiceNow<\/strong><\/p><\/li>

                • Jira Xidm\u0259t \u0130dar\u0259etm\u0259si<\/strong><\/p><\/li>

                • BMC H\u0259ll Yolu<\/strong><\/p><\/li>

                • Freshservice<\/strong><\/p><\/li>

                • ManageEngine ServiceDesk Plus<\/strong><\/p><\/li><\/ul>

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                  ITSM \u2014 Information Technology Service Management (\u0130nformasiya Texnologiyalar\u0131 Xidm\u0259tl\u0259rinin \u0130dar\u0259 Edilm\u0259si) dem\u0259kdir. Bu, t\u0259\u015fkilatlarda informasiya texnologiyalar\u0131 (\u0130T) xidm\u0259tl\u0259rinin planla\u015fd\u0131r\u0131lmas\u0131, t\u0259qdim olunmas\u0131, idar\u0259 olunmas\u0131 v\u0259 davaml\u0131 inki\u015faf\u0131n\u0131 \u0259hat\u0259 ed\u0259n bir yana\u015fmad\u0131r. ITSM n\u0259 \u00fc\u00e7\u00fcn istifad\u0259 olunur? ITSM-in \u0259sas m\u0259qs\u0259di, istifad\u0259\u00e7il\u0259r\u0259 (ist\u0259r daxili i\u015f\u00e7il\u0259r, ist\u0259rs\u0259 d\u0259 m\u00fc\u015ft\u0259ril\u0259r) etibarl\u0131, effektiv v\u0259 keyfiyy\u0259tli \u0130T xidm\u0259tl\u0259ri t\u0259qdim etm\u0259kdir. Bu, h\u0259m\u00e7inin […]<\/p>","protected":false},"author":1,"featured_media":5411,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/comments?post=5401"}],"version-history":[{"count":0,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/posts\/5401\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media\/5411"}],"wp:attachment":[{"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/media?parent=5401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/categories?post=5401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jsnet.biz\/az\/wp-json\/wp\/v2\/tags?post=5401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}